# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=100 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 101 --- ## [Bug quête ouvrir 20 coffres avec des clés en fer \[Translated in 2nd post\]](https://community.gemsofwar.com/t/bug-quete-ouvrir-20-coffres-avec-des-cles-en-fer-translated-in-2nd-post/4710)
**Author:** [@Templier14](https://community.gemsofwar.com/u/Templier14)\ **Replies:** 14\ **Last updated:** [March 17, 2016, 8:10pm UTC](https://community.gemsofwar.com/t/bug-quete-ouvrir-20-coffres-avec-des-cles-en-fer-translated-in-2nd-post/4710 "2016-03-17T20:10:03Z")
Bonsoir à tous. Je joue sur Xbox one est il m arrive un souci ainsi qu a ma guilde sur une quête/défi. C est celle où je dois ouvrir 20 coffres avec des clés de fer , je finis la quête est je dois gagné 5 clé en récomp… --- ## [Invisible Everything](https://community.gemsofwar.com/t/invisible-everything/4505)
**Author:** [@ExVasterist](https://community.gemsofwar.com/u/ExVasterist)\ **Replies:** 3\ **Last updated:** [March 17, 2016, 2:25am UTC](https://community.gemsofwar.com/t/invisible-everything/4505 "2016-03-17T02:25:02Z")
What you were expecting to happen, and what actually happened? I was expecting to see the icons like my rank icon, the gold icon when I get said amount, and I was expecting to see the map. The game drank the Invisibilit… --- ## [Frenzy Triggers Off Each Point of Split Damage](https://community.gemsofwar.com/t/frenzy-triggers-off-each-point-of-split-damage/4705)
**Author:** [@Shimrra](https://community.gemsofwar.com/u/Shimrra)\ **Replies:** 9\ **Last updated:** [March 17, 2016, 3:00pm UTC](https://community.gemsofwar.com/t/frenzy-triggers-off-each-point-of-split-damage/4705 "2016-03-17T15:00:12Z")
What you were expecting to happen, and what actually happened? The thread title is self-explanatory. You hit it for 13 damage, it gains 13 attack. What are the steps to make it happen again? Use anything with split da… --- ## [Guild member not showing](https://community.gemsofwar.com/t/guild-member-not-showing/4641)
**Author:** [@Epictus](https://community.gemsofwar.com/u/Epictus)\ **Replies:** 5\ **Last updated:** [March 17, 2016, 2:10am UTC](https://community.gemsofwar.com/t/guild-member-not-showing/4641 "2016-03-17T02:10:22Z")
Hi, someone just joined our guild but he is not showing, it says 30/30 members but we can only see 29 members. --- ## [Hmm dustdevil bug](https://community.gemsofwar.com/t/hmm-dustdevil-bug/4695)
**Author:** [@Synergy](https://community.gemsofwar.com/u/Synergy)\ **Replies:** 1\ **Last updated:** [March 17, 2016, 2:01am UTC](https://community.gemsofwar.com/t/hmm-dustdevil-bug/4695 "2016-03-17T02:01:59Z")
What you were expecting to happen, and what actually happened? deal damage to all 5 heros and move top hero to bot, which slid all heros up a slot. What happened hero went to bot, there 3rd card had a spell ready to use… --- ## [Barrier not triggering to all damage](https://community.gemsofwar.com/t/barrier-not-triggering-to-all-damage/4717)
**Author:** [@Tacet](https://community.gemsofwar.com/u/Tacet)\ **Replies:** 0\ **Last updated:** [March 17, 2016, 1:57am UTC](https://community.gemsofwar.com/t/barrier-not-triggering-to-all-damage/4717 "2016-03-17T01:57:12Z")
What you were expecting to happen, and what actually happened? A troop with barrier was hit with 1 damage of adjacent damage from Goblin Rocket, but the troop took the 1 damage instead of breaking barrier. What are the… --- ## [Is Charm supposed to work this way?](https://community.gemsofwar.com/t/is-charm-supposed-to-work-this-way/4716)
**Author:** [@AnalSwordfish](https://community.gemsofwar.com/u/AnalSwordfish)\ **Replies:** 2\ **Last updated:** [March 17, 2016, 12:29am UTC](https://community.gemsofwar.com/t/is-charm-supposed-to-work-this-way/4716 "2016-03-17T00:29:00Z")
A Charmed troop deals its Attack as damage to the troops above and below it. Is it intentional that it doesn’t attack the troop above/below if there’s a gap between the troops? If so, I think you should add the word “… --- ## [Priest (not) counting as divine](https://community.gemsofwar.com/t/priest-not-counting-as-divine/4656)
**Author:** [@Isilduur](https://community.gemsofwar.com/u/Isilduur)\ **Replies:** 19\ **Last updated:** [March 16, 2016, 7:26pm UTC](https://community.gemsofwar.com/t/priest-not-counting-as-divine/4656 "2016-03-16T19:26:03Z")
What you were expecting to happen, and what actually happened? My priest does not seem to trigger the divine troop bonus after 50 victories. What are the steps to make it happen again? So I unlocked priest and got 50 … --- ## [Soul reward on 4\* challenges doesn't include armor bonus](https://community.gemsofwar.com/t/soul-reward-on-4-challenges-doesnt-include-armor-bonus/4702)
**Author:** [@b2witte](https://community.gemsofwar.com/u/b2witte)\ **Replies:** 2\ **Last updated:** [March 16, 2016, 6:32pm UTC](https://community.gemsofwar.com/t/soul-reward-on-4-challenges-doesnt-include-armor-bonus/4702 "2016-03-16T18:32:10Z")
What you were expecting to happen, and what actually happened? Expecting 125 souls for winning 4\* challenge with 2.5x bonus. Received 50 souls. Happens EVERY time, in various kingdoms. All other challenge rewards are c… --- ## [Xbox one goblin rocket purchase didnt work](https://community.gemsofwar.com/t/xbox-one-goblin-rocket-purchase-didnt-work/2980)
**Author:** [@kevin](https://community.gemsofwar.com/u/kevin)\ **Replies:** 56\ **Last updated:** [March 16, 2016, 11:19am UTC](https://community.gemsofwar.com/t/xbox-one-goblin-rocket-purchase-didnt-work/2980 "2016-03-16T11:19:43Z")
I purchased 3 goblin rockets today and they are not appearing in my troops list, i sorted the troops 3 different ways and quit the game and came back. The glory purchase went through however and i am missing what i spent… --- ## [An apology for recent server issues](https://community.gemsofwar.com/t/an-apology-for-recent-server-issues/4674)
**Author:** [@Nex](https://community.gemsofwar.com/u/Nex)\ **Replies:** 8\ **Last updated:** [March 15, 2016, 11:56pm UTC](https://community.gemsofwar.com/t/an-apology-for-recent-server-issues/4674 "2016-03-15T23:56:51Z")
Hey everyone, As many of you have noticed, the PS4 and Xbox One versions of Gems of War have been having some server problems over the past few days. We’re working on this issue, and things should be improving. Of cour… --- ## [Fix your goshdarned servers on ps4](https://community.gemsofwar.com/t/fix-your-goshdarned-servers-on-ps4/4651)
**Author:** [@chaotictorment](https://community.gemsofwar.com/u/chaotictorment)\ **Replies:** 4\ **Last updated:** [March 15, 2016, 8:30pm UTC](https://community.gemsofwar.com/t/fix-your-goshdarned-servers-on-ps4/4651 "2016-03-15T20:30:48Z")
I am so tired of seeing error after error. When I use a key error then yal steal my key everytime. Fix this sh\*t or I’m out. --- ## [No Refunds for Revenant?](https://community.gemsofwar.com/t/no-refunds-for-revenant/4474)
**Author:** [@popculturepooka](https://community.gemsofwar.com/u/popculturepooka)\ **Replies:** 4\ **Last updated:** [March 15, 2016, 2:47pm UTC](https://community.gemsofwar.com/t/no-refunds-for-revenant/4474 "2016-03-15T14:47:07Z")
Considering that the Revenant had a fairly huge overhaul that changes it’s entire gameplay, why can’t I get a refund on him? Any chance of a fix like you did for Giant Spider? --- ## [Dust Devil Dervish bug](https://community.gemsofwar.com/t/dust-devil-dervish-bug/4632)
**Author:** [@Nervatel](https://community.gemsofwar.com/u/Nervatel)\ **Replies:** 1\ **Last updated:** [March 14, 2016, 8:45pm UTC](https://community.gemsofwar.com/t/dust-devil-dervish-bug/4632 "2016-03-14T20:45:02Z")
What you were expecting to happen, and what actually happened? While I was fighting in the arena, my opponent used the Dust Devil Dervish, which forced my hero to the final slot. After losing the Character in my third s… --- ## [Only problems on the xbox1 no fun](https://community.gemsofwar.com/t/only-problems-on-the-xbox1-no-fun/4588)
**Author:** [@DRAGONQUEEN](https://community.gemsofwar.com/u/DRAGONQUEEN)\ **Replies:** 7\ **Last updated:** [March 14, 2016, 7:38pm UTC](https://community.gemsofwar.com/t/only-problems-on-the-xbox1-no-fun/4588 "2016-03-14T19:38:16Z")
As of a few days i cannot play the game , the game says retry in 5 minutes unable to access the server , problem is also that the daily reward has been reset and no income is given , so for the 4th day in succession i… --- ## [Wanted - Server host](https://community.gemsofwar.com/t/wanted-server-host/4537)
**Author:** [@Lazzarith](https://community.gemsofwar.com/u/Lazzarith)\ **Replies:** 4\ **Last updated:** [March 14, 2016, 6:34pm UTC](https://community.gemsofwar.com/t/wanted-server-host/4537 "2016-03-14T18:34:36Z")
You might want to consider a new host for yor servers. Console connection issues have gotten to the point that players will just move on. Then again, If you wait long enough it will likely correct itself after enough p… --- ## [Error message during ascending cards with screenshot](https://community.gemsofwar.com/t/error-message-during-ascending-cards-with-screenshot/4615)
**Author:** [@brightcookie](https://community.gemsofwar.com/u/brightcookie)\ **Replies:** 10\ **Last updated:** [March 14, 2016, 5:07pm UTC](https://community.gemsofwar.com/t/error-message-during-ascending-cards-with-screenshot/4615 "2016-03-14T17:07:15Z")
What you were expecting to happen, and what actually happened? I was sacrificing Ifrit cards under ascension. This error message is making me force close the game to restart it because there’s no way to dismiss it. Wha… --- ## [Wrong gold reward on PvP](https://community.gemsofwar.com/t/wrong-gold-reward-on-pvp/4622)
**Author:** [@MakoSipper](https://community.gemsofwar.com/u/MakoSipper)\ **Replies:** 2\ **Last updated:** [March 14, 2016, 4:14pm UTC](https://community.gemsofwar.com/t/wrong-gold-reward-on-pvp/4622 "2016-03-14T16:14:28Z")
What you were expecting to happen, and what actually happened? I fought someone who had almost 300 Gold, but my reward was only 87 Gold. What are the steps to make it happen again? Fighting on PvP. Do you have any sc… --- ## [Did not get all guild task rewards](https://community.gemsofwar.com/t/did-not-get-all-guild-task-rewards/3369)
**Author:** [@yonizaf](https://community.gemsofwar.com/u/yonizaf)\ **Replies:** 48\ **Last updated:** [March 14, 2016, 4:03pm UTC](https://community.gemsofwar.com/t/did-not-get-all-guild-task-rewards/3369 "2016-03-14T16:03:02Z")
What you were expecting to happen, and what actually happened? My guild had many tasks completed in a short period of time. Should have gotten plenty rewards, but only got fraction. For example, should have gotten about… --- ## [Quasit Gaining Almost No Stats](https://community.gemsofwar.com/t/quasit-gaining-almost-no-stats/4609)
**Author:** [@Shimrra](https://community.gemsofwar.com/u/Shimrra)\ **Replies:** 0\ **Last updated:** [March 14, 2016, 1:25pm UTC](https://community.gemsofwar.com/t/quasit-gaining-almost-no-stats/4609 "2016-03-14T13:25:20Z")
What you were expecting to happen, and what actually happened? I expected Quasit to have real stats past lvl15. Only gained +3 magic. What are the steps to make it happen again? Level and/or ascend Quasit. Do you hav… --- ## [8 Win Arena Run = 325 Gold and No Trophies/Goodies](https://community.gemsofwar.com/t/8-win-arena-run-325-gold-and-no-trophies-goodies/4599)
**Author:** [@Tard\_Carnival](https://community.gemsofwar.com/u/Tard_Carnival)\ **Replies:** 4\ **Last updated:** [March 14, 2016, 9:00am UTC](https://community.gemsofwar.com/t/8-win-arena-run-325-gold-and-no-trophies-goodies/4599 "2016-03-14T09:00:38Z")
What you were expecting to happen, and what actually happened? I was expecting standard awards for an 8 win arena run. I received 325 gold instead. My win was announced in chat, but guild activity log shows nothing. W… --- ## [Challenge stays locked after completing questline](https://community.gemsofwar.com/t/challenge-stays-locked-after-completing-questline/4527)
**Author:** [@Tarnesh](https://community.gemsofwar.com/u/Tarnesh)\ **Replies:** 11\ **Last updated:** [March 14, 2016, 8:10am UTC](https://community.gemsofwar.com/t/challenge-stays-locked-after-completing-questline/4527 "2016-03-14T08:10:35Z")
What you were expecting to happen, and what actually happened? I was expecting to be able to play all the challenges once I complete the questline… like in every other kingdom. What are the steps to make it happen agai… --- ## [Rowanne's spell bugged?](https://community.gemsofwar.com/t/rowannes-spell-bugged/4592)
**Author:** [@b2witte](https://community.gemsofwar.com/u/b2witte)\ **Replies:** 8\ **Last updated:** [March 14, 2016, 4:48am UTC](https://community.gemsofwar.com/t/rowannes-spell-bugged/4592 "2016-03-14T04:48:59Z")
What you were expecting to happen, and what actually happened? With Rowanne on my team, she does 50+ cumulative damage per spell once her armor has been boosted. Damage may be 2x armor + magic, but it’s hard to tell. Wi… --- ## [Constant server errors](https://community.gemsofwar.com/t/constant-server-errors/4593)
**Author:** [@MarvelKit](https://community.gemsofwar.com/u/MarvelKit)\ **Replies:** 4\ **Last updated:** [March 14, 2016, 1:01am UTC](https://community.gemsofwar.com/t/constant-server-errors/4593 "2016-03-14T01:01:59Z")
Not sure if this has already been mentioned, but there are a lot of server errors this weekend. I’m getting connection errors practically every time the app needs to contact the server (the spinning skull in the circle o… --- ## [Too many class weapon mail ! Please Fix it](https://community.gemsofwar.com/t/too-many-class-weapon-mail-please-fix-it/4583)
**Author:** [@zg861229](https://community.gemsofwar.com/u/zg861229)\ **Replies:** 1\ **Last updated:** [March 13, 2016, 7:27pm UTC](https://community.gemsofwar.com/t/too-many-class-weapon-mail-please-fix-it/4583 "2016-03-13T19:27:25Z")
I have 260 victories, and got a class weapon from mail! But, there are 10 same mail about the class weapon. I clicked them all. After restard game , I got more 5 victories. there are 5 same mail again. I restared mo… --- ## [Crescendo not scaling with magic](https://community.gemsofwar.com/t/crescendo-not-scaling-with-magic/4582)
**Author:** [@MarvelKit](https://community.gemsofwar.com/u/MarvelKit)\ **Replies:** 7\ **Last updated:** [March 13, 2016, 7:18pm UTC](https://community.gemsofwar.com/t/crescendo-not-scaling-with-magic/4582 "2016-03-13T19:18:05Z")
What you were expecting to happen, and what actually happened? Hero is equipped with Crescendo and has 10 magic. It deals 7 true damage to all enemies, and gains 2 magic. After the first use the magic is 12 as it should… --- ## [Traiting a Troop while Making New Team Reverts Team](https://community.gemsofwar.com/t/traiting-a-troop-while-making-new-team-reverts-team/4496)
**Author:** [@Shimrra](https://community.gemsofwar.com/u/Shimrra)\ **Replies:** 2\ **Last updated:** [March 13, 2016, 5:13am UTC](https://community.gemsofwar.com/t/traiting-a-troop-while-making-new-team-reverts-team/4496 "2016-03-13T05:13:00Z")
What you were expecting to happen, and what actually happened? I took an old lineup, cleared it, made a new one, and then gave one of the troops a trait. The old lineup then reappeared, superseding the new one in its sl… --- ## [Missing 'Explode' tool tips](https://community.gemsofwar.com/t/missing-explode-tool-tips/4561)
**Author:** [@Venzael](https://community.gemsofwar.com/u/Venzael)\ **Replies:** 2\ **Last updated:** [March 12, 2016, 11:52pm UTC](https://community.gemsofwar.com/t/missing-explode-tool-tips/4561 "2016-03-12T23:52:34Z")
Maybe already known, but Carnex, Herdmaster and Ragnagord are missing the Explode tool tips --- ## [Continued "Error" messages](https://community.gemsofwar.com/t/continued-error-messages/4551)
**Author:** [@Macawi](https://community.gemsofwar.com/u/Macawi)\ **Replies:** 0\ **Last updated:** [March 12, 2016, 6:49pm UTC](https://community.gemsofwar.com/t/continued-error-messages/4551 "2016-03-12T18:49:07Z")
What you were expecting to happen, and what actually happened? To get gold and a trophy after a victory, which didn’t happen (again) What are the steps to make it happen again? Who wants it to happen again? Do you ha… --- ## [Is anyone else experiencing decreased performance?](https://community.gemsofwar.com/t/is-anyone-else-experiencing-decreased-performance/4404)
**Author:** [@dhjl](https://community.gemsofwar.com/u/dhjl)\ **Replies:** 7\ **Last updated:** [March 12, 2016, 6:04pm UTC](https://community.gemsofwar.com/t/is-anyone-else-experiencing-decreased-performance/4404 "2016-03-12T18:04:59Z")
Ever since the 1.0.9 update, I’ve noticed drops in the framerate/choppy animations when playing on both Steam PC and Android tablet. It would be nice to know whether or not the problem is on my end. [Previous page](https://community.gemsofwar.com/c/support/10.md?page=99) [Next page](https://community.gemsofwar.com/c/support/10.md?page=101)