# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=10 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 11 --- ## [Game Relaunches After Switching App Focus - Android 10](https://community.gemsofwar.com/t/game-relaunches-after-switching-app-focus-android-10/63277)
**Author:** [@lunchbox427](https://community.gemsofwar.com/u/lunchbox427)\ **Replies:** 1\ **Last updated:** [June 9, 2020, 12:36pm UTC](https://community.gemsofwar.com/t/game-relaunches-after-switching-app-focus-android-10/63277 "2020-06-09T12:36:30Z")
NOTE: This is a community-drive category. A developer may not respond to your post. If you need help with Gems of War please contact support here. To report a bug go here. Describe your issue: I am using a Samsung Gala… --- ## [How do I fix this Error 16?](https://community.gemsofwar.com/t/how-do-i-fix-this-error-16/64010)
**Author:** [@tru38atl](https://community.gemsofwar.com/u/tru38atl)\ **Replies:** 5\ **Last updated:** [June 6, 2020, 7:59am UTC](https://community.gemsofwar.com/t/how-do-i-fix-this-error-16/64010 "2020-06-06T07:59:02Z")
I initially restarted my computer when I first got the error & now I’ve been stuck on ^that screen for 20 minutes. --- ## [Ring of wonder](https://community.gemsofwar.com/t/ring-of-wonder/63955)
**Author:** [@Mina1101](https://community.gemsofwar.com/u/Mina1101)\ **Replies:** 3\ **Last updated:** [June 3, 2020, 1:11pm UTC](https://community.gemsofwar.com/t/ring-of-wonder/63955 "2020-06-03T13:11:48Z")
Hello people bought the Ring of wonder yesterday but it is not active I opened a ticket and the support now wants to have a purchase receipt where can I find something that can help me. Thanks in advance games on ps4 --- ## [Error 16 code](https://community.gemsofwar.com/t/error-16-code/63853)
**Author:** [@Dorvalla](https://community.gemsofwar.com/u/Dorvalla)\ **Replies:** 2\ **Last updated:** [June 1, 2020, 10:25pm UTC](https://community.gemsofwar.com/t/error-16-code/63853 "2020-06-01T22:25:48Z")
I’m getting error 16.fail to download asset. I’ve quit the game.checked Google play for updates. Tried on wifi and off wifi. Haven’t been able to get on game since sunday --- ## [Account lost when trying to link my account](https://community.gemsofwar.com/t/account-lost-when-trying-to-link-my-account/52792)
**Author:** [@highlordgalen](https://community.gemsofwar.com/u/highlordgalen)\ **Replies:** 6\ **Last updated:** [May 31, 2020, 3:43pm UTC](https://community.gemsofwar.com/t/account-lost-when-trying-to-link-my-account/52792 "2020-05-31T15:43:22Z")
I was attempting to link my account to my mobile device and everything appears to have been lost. I was level 1027. Please help. \[Lyya: removed boilerplate text and PII.\] --- ## [Won't launch on Android Marshmallow 6.01 (Unity Error)](https://community.gemsofwar.com/t/wont-launch-on-android-marshmallow-6-01-unity-error/63817)
**Author:** [@taosaur](https://community.gemsofwar.com/u/taosaur)\ **Replies:** 0\ **Last updated:** [May 25, 2020, 3:46pm UTC](https://community.gemsofwar.com/t/wont-launch-on-android-marshmallow-6-01-unity-error/63817 "2020-05-25T15:46:18Z")
The game won’t launch on my tablet, producing the error “Unable to initialize the Unity Engine” on a black screen. I’ve tried restarting the tablet and reinstalling the game. Tablet: Lenovo Tab 3 Pro (YT3-X90Y), which i… --- ## [Why do I keep getting irrelevant Daily Deals?](https://community.gemsofwar.com/t/why-do-i-keep-getting-irrelevant-daily-deals/63633)
**Author:** [@Graeme](https://community.gemsofwar.com/u/Graeme)\ **Replies:** 16\ **Last updated:** [May 20, 2020, 3:28pm UTC](https://community.gemsofwar.com/t/why-do-i-keep-getting-irrelevant-daily-deals/63633 "2020-05-20T15:28:29Z")
Ok, I am an end game player so have tons of souls/diamonds/jewels/ingots/chaos shards. Yet most of the Daily Deals have mostly been offering these every single day so far, occasionally ones for deeds which are relevant … --- ## [Why my tickets don't unswered?](https://community.gemsofwar.com/t/why-my-tickets-dont-unswered/63183)
**Author:** [@Bloodmoon](https://community.gemsofwar.com/u/Bloodmoon)\ **Replies:** 16\ **Last updated:** [May 12, 2020, 6:09am UTC](https://community.gemsofwar.com/t/why-my-tickets-dont-unswered/63183 "2020-05-12T06:09:09Z")
I was sand some tickets about player’s of my guild ban 17 days ago. Please, unswer anything. Му invite-code goldmoon\_vf9s (Bloodmoon), player’s invite-code MADY\_CFVX (Mady). --- ## [Accursed Delves](https://community.gemsofwar.com/t/accursed-delves/63129)
**Author:** [@ArtKi](https://community.gemsofwar.com/u/ArtKi)\ **Replies:** 2\ **Last updated:** [April 29, 2020, 11:52pm UTC](https://community.gemsofwar.com/t/accursed-delves/63129 "2020-04-29T23:52:46Z")
Yesterday I noticed something funny in the faction assault delve. Today I tried to see if I could duplicate it. Here’s the test subject, Mistralus. With assorted buffs, Mistralus would normally have 19 magic and 23 po… --- ## [Where's my magic? (level 500 and no increase)](https://community.gemsofwar.com/t/wheres-my-magic-level-500-and-no-increase/63077)
**Author:** [@ArtKi](https://community.gemsofwar.com/u/ArtKi)\ **Replies:** 4\ **Last updated:** [April 28, 2020, 12:58am UTC](https://community.gemsofwar.com/t/wheres-my-magic-level-500-and-no-increase/63077 "2020-04-28T00:58:42Z")
Describe your issue: Made level 500 today. That gets me a +1 magic - yay. And… there was no change in my team’s spell power. For example, my Goblins were doing 15 points of damage per spell before. After I made leve… --- ## [Why can't I copy text from chats](https://community.gemsofwar.com/t/why-cant-i-copy-text-from-chats/62967)
**Author:** [@Duvidgadol](https://community.gemsofwar.com/u/Duvidgadol)\ **Replies:** 3\ **Last updated:** [April 21, 2020, 9:04pm UTC](https://community.gemsofwar.com/t/why-cant-i-copy-text-from-chats/62967 "2020-04-21T21:04:38Z")
NOTE: This is a community-drive category. A developer may not respond to your post. If you need help with Gems of War please contact support here. To report a bug go here I am unable to copy the contents of a (guild) ch… --- ## [Getting Error 16 - on Steam/PC trying to download asset in launch](https://community.gemsofwar.com/t/getting-error-16-on-steam-pc-trying-to-download-asset-in-launch/62947)
**Author:** [@Taisiakat](https://community.gemsofwar.com/u/Taisiakat)\ **Replies:** 1\ **Last updated:** [April 20, 2020, 5:44am UTC](https://community.gemsofwar.com/t/getting-error-16-on-steam-pc-trying-to-download-asset-in-launch/62947 "2020-04-20T05:44:26Z")
NOTE: This is a community-drive category. A developer may not respond to your post. If you need help with Gems of War please contact support here. To report a bug go here. Describe your issue: I was earlier logged in a… --- ## [Battle icons in new event are moving around](https://community.gemsofwar.com/t/battle-icons-in-new-event-are-moving-around/62799)
**Author:** [@littleblueducktales](https://community.gemsofwar.com/u/littleblueducktales)\ **Replies:** 4\ **Last updated:** [April 13, 2020, 6:53pm UTC](https://community.gemsofwar.com/t/battle-icons-in-new-event-are-moving-around/62799 "2020-04-13T18:53:29Z")
Describe your issue: In the new Festival of the Sun event, the battle icons move around randomly. See GIF below. Platform: Android Screenshots or video: https://gifyu.com/image/l9aE --- ## [Gems didn't drop after doomskulls exploded. Ofc, in GW battle](https://community.gemsofwar.com/t/gems-didnt-drop-after-doomskulls-exploded-ofc-in-gw-battle/62689)
**Author:** [@Ajmooooo](https://community.gemsofwar.com/u/Ajmooooo)\ **Replies:** 0\ **Last updated:** [April 9, 2020, 9:26am UTC](https://community.gemsofwar.com/t/gems-didnt-drop-after-doomskulls-exploded-ofc-in-gw-battle/62689 "2020-04-09T09:26:22Z")
NOTE: This is a community-drive category. A developer may not respond to your post. If you need help with Gems of War please contact support here. To report a bug go here. Describe your issue: After 4 doomskulls match … --- ## [(Resolved-ish) Samsung Chromebook Lag](https://community.gemsofwar.com/t/resolved-ish-samsung-chromebook-lag/62464)
**Author:** [@awryan](https://community.gemsofwar.com/u/awryan)\ **Replies:** 3\ **Last updated:** [April 6, 2020, 3:22am UTC](https://community.gemsofwar.com/t/resolved-ish-samsung-chromebook-lag/62464 "2020-04-06T03:22:25Z")
@Kafka I am reporting this under the Support thread because I don’t know if it is a software issue or a hardware issue. If you know feel free to chime in, but essentially I am looking for advice from those who know more … --- ## [Understanding hero stats global](https://community.gemsofwar.com/t/understanding-hero-stats-global/62550)
**Author:** [@Over](https://community.gemsofwar.com/u/Over)\ **Replies:** 0\ **Last updated:** [April 6, 2020, 12:22am UTC](https://community.gemsofwar.com/t/understanding-hero-stats-global/62550 "2020-04-06T00:22:56Z")
Hello, i’m not really used to write in english anymore but i’ll try my best to make me understood… I don’t understand how hero stats are added… My hero base stats are 5 Attack 3 Magic 12 Life and 7 Shield I’m level 2 … --- ## [New server issues when anything is attempted](https://community.gemsofwar.com/t/new-server-issues-when-anything-is-attempted/62287)
**Author:** [@EraserParticles](https://community.gemsofwar.com/u/EraserParticles)\ **Replies:** 2\ **Last updated:** [March 27, 2020, 7:03pm UTC](https://community.gemsofwar.com/t/new-server-issues-when-anything-is-attempted/62287 "2020-03-27T19:03:03Z")
So I’ve been having really bad lag on my S9+ as well as my tablet, pc, and every other phone/device I play it on. Entering and exiting battles gives me the SSL error message, the “restart” error message, as well as this… --- ## [Accounts Management](https://community.gemsofwar.com/t/accounts-management/62313)
**Author:** [@GameEngine3](https://community.gemsofwar.com/u/GameEngine3)\ **Replies:** 2\ **Last updated:** [March 27, 2020, 11:03am UTC](https://community.gemsofwar.com/t/accounts-management/62313 "2020-03-27T11:03:11Z")
Can you combine your switch account with your phone account?? If so how? --- ## [How to Use a new account without losing the old one](https://community.gemsofwar.com/t/how-to-use-a-new-account-without-losing-the-old-one/62266)
**Author:** [@scheisspositivismus](https://community.gemsofwar.com/u/scheisspositivismus)\ **Replies:** 1\ **Last updated:** [March 24, 2020, 7:55pm UTC](https://community.gemsofwar.com/t/how-to-use-a-new-account-without-losing-the-old-one/62266 "2020-03-24T19:55:59Z")
Hi all, I used to play the game, but then around 2 years ago I stopped. Reinstalled it now on Steam and recovered my lev 250+ account. The problem being everything looks confusing now, cause so many things changed and we… --- ## [Why doesn't Malcandessa show up in my unowned troops?](https://community.gemsofwar.com/t/why-doesnt-malcandessa-show-up-in-my-unowned-troops/62246)
**Author:** [@Interrobang](https://community.gemsofwar.com/u/Interrobang)\ **Replies:** 4\ **Last updated:** [March 24, 2020, 6:54pm UTC](https://community.gemsofwar.com/t/why-doesnt-malcandessa-show-up-in-my-unowned-troops/62246 "2020-03-24T18:54:18Z")
Recently, a guildmate recommended a team that included Malcandessa. Apparently, it was possible to purchase it with glory in mid-February, and somehow I missed it. But I do not see it in my list of unowned troops. Why … --- ## [Guild chat - Amount available](https://community.gemsofwar.com/t/guild-chat-amount-available/62206)
**Author:** [@clfpmom](https://community.gemsofwar.com/u/clfpmom)\ **Replies:** 0\ **Last updated:** [March 22, 2020, 8:35am UTC](https://community.gemsofwar.com/t/guild-chat-amount-available/62206 "2020-03-22T08:35:12Z")
Guild chat needs to be available to go back at least 24 hours since last log off. With guild members from all over world guild chat disappears too fast with no way to go back and see what was missed. Revert to the old ho… --- ## [Yellow screen not good](https://community.gemsofwar.com/t/yellow-screen-not-good/62114)
**Author:** [@DarkQueen](https://community.gemsofwar.com/u/DarkQueen)\ **Replies:** 2\ **Last updated:** [March 18, 2020, 6:07pm UTC](https://community.gemsofwar.com/t/yellow-screen-not-good/62114 "2020-03-18T18:07:05Z")
The yellow screen is still there? What can I do about it? I have already uninstalled the game and reinstalled nothing happened, what was the server maintenance really funny please fix so the game is not fun !!! --- ## [Guild Activity broken](https://community.gemsofwar.com/t/guild-activity-broken/62067)
**Author:** [@littleblueducktales](https://community.gemsofwar.com/u/littleblueducktales)\ **Replies:** 3\ **Last updated:** [March 16, 2020, 5:59pm UTC](https://community.gemsofwar.com/t/guild-activity-broken/62067 "2020-03-16T17:59:50Z")
Trying to open Guild Activity freezes the menu. The loading animation just keeps spinning… Tested on several Android devices, same issue. Please like for visibility, if you are encountering this too. --- ## [Guild Wars score not resetting](https://community.gemsofwar.com/t/guild-wars-score-not-resetting/62028)
**Author:** [@Sakaki](https://community.gemsofwar.com/u/Sakaki)\ **Replies:** 2\ **Last updated:** [March 15, 2020, 2:23am UTC](https://community.gemsofwar.com/t/guild-wars-score-not-resetting/62028 "2020-03-15T02:23:29Z")
There is a guild “Lusoboys” that had their Guild Wars score not reset at the beginning of the week. So they kept their old score from last Guild Wars finish and get this week’s points added to that total. @Kafka confirm… --- ## [Account deactivated for no reason](https://community.gemsofwar.com/t/account-deactivated-for-no-reason/61698)
**Author:** [@EraserParticles](https://community.gemsofwar.com/u/EraserParticles)\ **Replies:** 9\ **Last updated:** [March 2, 2020, 3:54am UTC](https://community.gemsofwar.com/t/account-deactivated-for-no-reason/61698 "2020-03-02T03:54:38Z")
Describe your issue: My account was deactivated and I can’t get invited to a new guild despite currently being logged in and active on my own account. I haven’t logged in on another account or logged my main account out… --- ## [Crazy stat increase in casual battle (XB1)](https://community.gemsofwar.com/t/crazy-stat-increase-in-casual-battle-xb1/61453)
**Author:** [@noWon](https://community.gemsofwar.com/u/noWon)\ **Replies:** 2\ **Last updated:** [February 17, 2020, 3:15pm UTC](https://community.gemsofwar.com/t/crazy-stat-increase-in-casual-battle-xb1/61453 "2020-02-17T15:15:25Z")
Recently (3 months?) I’ve noticed a massive opponent stat increase when playing a casual battle and I’m not sure if it’s a bug or if I have activated some kind of crazy elite setting. I’ll gold/soul farm on casual and p… --- ## [Account deactivated (again)](https://community.gemsofwar.com/t/account-deactivated-again/61384)
**Author:** [@EraserParticles](https://community.gemsofwar.com/u/EraserParticles)\ **Replies:** 1\ **Last updated:** [February 14, 2020, 3:01am UTC](https://community.gemsofwar.com/t/account-deactivated-again/61384 "2020-02-14T03:01:54Z")
Issue has been resolved! --- ## [Bug Report - Ghoul - Spell no Longer Reduces Life](https://community.gemsofwar.com/t/bug-report-ghoul-spell-no-longer-reduces-life/12560)
**Author:** [@LegendMaker](https://community.gemsofwar.com/u/LegendMaker)\ **Replies:** 1\ **Last updated:** [February 13, 2020, 10:37pm UTC](https://community.gemsofwar.com/t/bug-report-ghoul-spell-no-longer-reduces-life/12560 "2020-02-13T22:37:56Z")
Lately, I’ve noticed that the Ghoul’s spell no longer affects the target’s Life, although the spell description still says it reduces ALL stats by 1. I searched the forum and the blog but didn’t find any announcement of … --- ## [Chat not working ps4](https://community.gemsofwar.com/t/chat-not-working-ps4/61176)
**Author:** [@Kay93x](https://community.gemsofwar.com/u/Kay93x)\ **Replies:** 0\ **Last updated:** [February 4, 2020, 8:58am UTC](https://community.gemsofwar.com/t/chat-not-working-ps4/61176 "2020-02-04T08:58:10Z")
I wrote an email but guess you don’t respond there anymore. One of my guild members hasn’t been able to access the in-game chat, global or guild, for weeks now. I did send all the relevant information in the email and s… --- ## [Miss Account and loose](https://community.gemsofwar.com/t/miss-account-and-loose/61099)
**Author:** [@Guardian1](https://community.gemsofwar.com/u/Guardian1)\ **Replies:** 2\ **Last updated:** [January 31, 2020, 3:13pm UTC](https://community.gemsofwar.com/t/miss-account-and-loose/61099 "2020-01-31T15:13:27Z")
Can you back my old account DANGEROUSACOLYTE\_PUPK? [Previous page](https://community.gemsofwar.com/c/support/10.md?page=9) [Next page](https://community.gemsofwar.com/c/support/10.md?page=11)