# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=1 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 2 --- ## [\[ticket submitted\] Guild not Opted In automatically for Guild Wars?](https://community.gemsofwar.com/t/ticket-submitted-guild-not-opted-in-automatically-for-guild-wars/89015)
**Author:** [@Ash3nShad3](https://community.gemsofwar.com/u/Ash3nShad3)\ **Replies:** 2\ **Last updated:** [December 18, 2025, 9:39pm UTC](https://community.gemsofwar.com/t/ticket-submitted-guild-not-opted-in-automatically-for-guild-wars/89015 "2025-12-18T21:39:14Z")
Platform, device version and operating system: PC/Mobile Screenshot or image: What you were expecting to happen, and what actually happened: We should be opted in automatically - I did not opt out. Why is my Guil… --- ## [\[submit a ticket\] Event ate my sigil](https://community.gemsofwar.com/t/submit-a-ticket-event-ate-my-sigil/89008)
**Author:** [@Kory](https://community.gemsofwar.com/u/Kory)\ **Replies:** 1\ **Last updated:** [December 16, 2025, 9:52pm UTC](https://community.gemsofwar.com/t/submit-a-ticket-event-ate-my-sigil/89008 "2025-12-16T21:52:04Z")
Platform, device version and operating system: Steam Screenshot or image: What you were expecting to happen, and what actually happened: I was playing the event yesterday and when starting the third battle the game… --- ## [List of Russian translation mistakes](https://community.gemsofwar.com/t/list-of-russian-translation-mistakes/27426)
**Author:** [@Versheenah](https://community.gemsofwar.com/u/Versheenah)\ **Replies:** 154\ **Last updated:** [November 7, 2025, 2:29pm UTC](https://community.gemsofwar.com/t/list-of-russian-translation-mistakes/27426 "2025-11-07T14:29:03Z")
There are so SO many that it will take me DAYS to write the full list so I will be updating this as I go through every screen there is. Let’s start with TROOPS because this is where I got most of my facepalm concussions… --- ## [\[Contact Support\] The error code 2238379970 is displayed](https://community.gemsofwar.com/t/contact-support-the-error-code-2238379970-is-displayed/88800)
**Author:** [@LAIN6884065](https://community.gemsofwar.com/u/LAIN6884065)\ **Replies:** 1\ **Last updated:** [October 16, 2025, 8:33pm UTC](https://community.gemsofwar.com/t/contact-support-the-error-code-2238379970-is-displayed/88800 "2025-10-16T20:33:47Z")
My guild has paid too many gold coins for completing the epic quest, and now all members are unable to enter the game. The error code 2238379970 is displayed. One of our members donated all their gold coins, including t… --- ## [Errores en creación de gemas de distinto color](https://community.gemsofwar.com/t/errores-en-creacion-de-gemas-de-distinto-color/88798)
**Author:** [@MADNESS](https://community.gemsofwar.com/u/MADNESS)\ **Replies:** 0\ **Last updated:** [October 16, 2025, 3:26pm UTC](https://community.gemsofwar.com/t/errores-en-creacion-de-gemas-de-distinto-color/88798 "2025-10-16T15:26:40Z")
Hola. He visto errores en las tropas que duplican o crean gemas,me da la sensación de que no se hace bien. --- ## [\[ticket has been submitted\] Slow loading time \>24hrs](https://community.gemsofwar.com/t/ticket-has-been-submitted-slow-loading-time-24hrs/88600)
**Author:** [@Namour](https://community.gemsofwar.com/u/Namour)\ **Replies:** 5\ **Last updated:** [September 12, 2025, 3:52pm UTC](https://community.gemsofwar.com/t/ticket-has-been-submitted-slow-loading-time-24hrs/88600 "2025-09-12T15:52:13Z")
Platform, device version and operating system: iOS Screenshot or image: What you were expecting to happen, and what actually happened: loading time since reset yesterday has increased massively. It used to b… --- ## [Missing PVP Top 100 players reward](https://community.gemsofwar.com/t/missing-pvp-top-100-players-reward/88608)
**Author:** [@WhoDat](https://community.gemsofwar.com/u/WhoDat)\ **Replies:** 3\ **Last updated:** [September 10, 2025, 9:15pm UTC](https://community.gemsofwar.com/t/missing-pvp-top-100-players-reward/88608 "2025-09-10T21:15:30Z")
Why do we have to submit a report/ticket almost every week for not getting the reward? This should be automatic.. no need reporting. I submitted a ticket for missing the reward and still not getting it, why? Why then … --- ## [\[Has submitted a ticket\] Can’t log in since Sunday due to server error](https://community.gemsofwar.com/t/has-submitted-a-ticket-can-t-log-in-since-sunday-due-to-server-error/88604)
**Author:** [@AKmericc56](https://community.gemsofwar.com/u/AKmericc56)\ **Replies:** 3\ **Last updated:** [September 10, 2025, 5:45am UTC](https://community.gemsofwar.com/t/has-submitted-a-ticket-can-t-log-in-since-sunday-due-to-server-error/88604 "2025-09-10T05:45:33Z")
Already submitted a ticket and just want to know when it will be resolved --- ## [\[Submit a ticket\] Issue with loading save game](https://community.gemsofwar.com/t/submit-a-ticket-issue-with-loading-save-game/88494)
**Author:** [@DaWarbossWill](https://community.gemsofwar.com/u/DaWarbossWill)\ **Replies:** 4\ **Last updated:** [August 20, 2025, 9:23pm UTC](https://community.gemsofwar.com/t/submit-a-ticket-issue-with-loading-save-game/88494 "2025-08-20T21:23:56Z")
Platform, device version and operating system: Steam, Windows 11 Screenshot or image: n/a What you were expecting to happen, and what actually happened: Yeah, this doesn’t really fit your format, sorry. I have a Go… --- ## [\[Contact Support\] Perdi minha conta, mas não me lembro o e-mail que usei para registrar, o que posso fazer?](https://community.gemsofwar.com/t/contact-support-perdi-minha-conta-mas-nao-me-lembro-o-e-mail-que-usei-para-registrar-o-que-posso-fazer/88185)
**Author:** [@MeghatroN](https://community.gemsofwar.com/u/MeghatroN)\ **Replies:** 4\ **Last updated:** [July 27, 2025, 10:11pm UTC](https://community.gemsofwar.com/t/contact-support-perdi-minha-conta-mas-nao-me-lembro-o-e-mail-que-usei-para-registrar-o-que-posso-fazer/88185 "2025-07-27T22:11:44Z")
Joguei Gems of War por cerca de 5 anos, depois, devido ao trabalho e outros compromissos, precisei me ausentar do jogo. Na época, registrei minha conta, pois comecei jogando pelo Steam e vinculei minha conta com o Androi… --- ## [\[Submit a ticket\] I can't access my save account](https://community.gemsofwar.com/t/submit-a-ticket-i-cant-access-my-save-account/88250)
**Author:** [@JangfaiEzra](https://community.gemsofwar.com/u/JangfaiEzra)\ **Replies:** 1\ **Last updated:** [July 27, 2025, 10:10pm UTC](https://community.gemsofwar.com/t/submit-a-ticket-i-cant-access-my-save-account/88250 "2025-07-27T22:10:53Z")
It literally shows me that the account does not exists, but i have been playing gems of war since 2022.when i log in it’s like a new account not my oId one that i have been playing for 3 years. I still have all my achiev… --- ## [Next weeks Guild Wars](https://community.gemsofwar.com/t/next-weeks-guild-wars/87915)
**Author:** [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Replies:** 23\ **Last updated:** [July 20, 2025, 10:40pm UTC](https://community.gemsofwar.com/t/next-weeks-guild-wars/87915 "2025-07-20T22:40:51Z")
Just another update post from me. With the next Guild Wars event only a week away, and the Keep set up starting in a couple of days, I wanted to post a small update on some of the main issues affecting the event current… --- ## [Cant submit a support ticket](https://community.gemsofwar.com/t/cant-submit-a-support-ticket/88182)
**Author:** [@creepypastapaul](https://community.gemsofwar.com/u/creepypastapaul)\ **Replies:** 9\ **Last updated:** [July 17, 2025, 2:20am UTC](https://community.gemsofwar.com/t/cant-submit-a-support-ticket/88182 "2025-07-17T02:20:01Z")
Describe your issue: I have submitted 2 support tickets now on the Infinity Plus 2 site and neither one of them has been successful. When I click on “View All Tickets” it simply puts me back to the Home page, no ticket… --- ## [Can't login to support site](https://community.gemsofwar.com/t/cant-login-to-support-site/88163)
**Author:** [@Robineus](https://community.gemsofwar.com/u/Robineus)\ **Replies:** 3\ **Last updated:** [July 16, 2025, 9:31pm UTC](https://community.gemsofwar.com/t/cant-login-to-support-site/88163 "2025-07-16T21:31:12Z")
Platform, device version and operating system: Steam PC Screenshot or image: What you were expecting to happen, and what actually happened: I can’t login to the support site it won’t recognise my password even though… --- ## [Long time customer, request, requires help](https://community.gemsofwar.com/t/long-time-customer-request-requires-help/85124)
**Author:** [@SirLOL](https://community.gemsofwar.com/u/SirLOL)\ **Replies:** 1\ **Last updated:** [July 13, 2025, 4:54pm UTC](https://community.gemsofwar.com/t/long-time-customer-request-requires-help/85124 "2025-07-13T16:54:07Z")
Please excuse the repetition as I’m trying to get help anyway that I can. Throughout the decades I’ve been ignored, rejected and haven’t gotten reasonable rational or logical responses or compensation. I am old and what … --- ## [Campaign Updates](https://community.gemsofwar.com/t/campaign-updates/88038)
**Author:** [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Replies:** 30\ **Last updated:** [July 4, 2025, 6:18am UTC](https://community.gemsofwar.com/t/campaign-updates/88038 "2025-07-04T06:18:25Z")
Time to open up shop again, your one-stop shop for what Jeto has got.. and it’s all bad, it’s all bugs. Here is everything I have reported so far, that have been confirmed Campaign Task ‘Slayer’ not providing a reward … --- ## [\[Submit a ticket\] Can't log in Don't know how to fix](https://community.gemsofwar.com/t/submit-a-ticket-cant-log-in-dont-know-how-to-fix/88013)
**Author:** [@Robineus](https://community.gemsofwar.com/u/Robineus)\ **Replies:** 0\ **Last updated:** [June 27, 2025, 10:36am UTC](https://community.gemsofwar.com/t/submit-a-ticket-cant-log-in-dont-know-how-to-fix/88013 "2025-06-27T10:36:27Z")
I try to log in and it tells me it’s failed, sometimes with an error code sometimes with unresponsive server, it’s been happening all day now and I have no idea how to fix it. The error code is 0102 and it often says the… --- ## [SirLOL Say's 'what's going on!? Its not working right!'](https://community.gemsofwar.com/t/sirlol-says-whats-going-on-its-not-working-right/87994)
**Author:** [@SirLOL](https://community.gemsofwar.com/u/SirLOL)\ **Replies:** 2\ **Last updated:** [June 24, 2025, 3:58am UTC](https://community.gemsofwar.com/t/sirlol-says-whats-going-on-its-not-working-right/87994 "2025-06-24T03:58:14Z")
Xbox, daily, adventure, victory = ‘crash to desktop’/crash to game quit. No rewards either maybe… In game help link, opens page saying your not athoritized something a rather. Support, submit ticket leads to forums… Tha… --- ## [Fix the delay at the end of battles](https://community.gemsofwar.com/t/fix-the-delay-at-the-end-of-battles/87651)
**Author:** [@chaos7](https://community.gemsofwar.com/u/chaos7)\ **Replies:** 6\ **Last updated:** [June 23, 2025, 8:14pm UTC](https://community.gemsofwar.com/t/fix-the-delay-at-the-end-of-battles/87651 "2025-06-23T20:14:45Z")
The delay at the end of battles has become too long to continue playing this game, fix it. If it stays as it is, I’ll stop playing this game where bugs are constantly added and none are fixed. It’s unplayable on PS4. We … --- ## [Do we need Weekend support on the dev team? Let's take a poll!](https://community.gemsofwar.com/t/do-we-need-weekend-support-on-the-dev-team-lets-take-a-poll/87977)
**Author:** [@Santandrix](https://community.gemsofwar.com/u/Santandrix)\ **Replies:** 9\ **Last updated:** [June 22, 2025, 10:46pm UTC](https://community.gemsofwar.com/t/do-we-need-weekend-support-on-the-dev-team-lets-take-a-poll/87977 "2025-06-22T22:46:52Z")
Hi friends :waving\_hand: Having another fun filled weekend with a event full of bugs and where are the devs? Not here… Let’s take a vote do they need a support person on standby to keep things going smooth over weekend… --- ## [Guild Wars Medallion](https://community.gemsofwar.com/t/guild-wars-medallion/87952)
**Author:** [@Ikazuyr](https://community.gemsofwar.com/u/Ikazuyr)\ **Replies:** 2\ **Last updated:** [June 19, 2025, 10:01pm UTC](https://community.gemsofwar.com/t/guild-wars-medallion/87952 "2025-06-19T22:01:49Z")
Mobile (Android) Screenshot or image: What you were expecting to happen, and what actually happened: I purchased the Guild Wars Medallion after fighting my first 5 battles and collecting the free rewards. I was expect… --- ## [\[Reported\] error code 800706BA](https://community.gemsofwar.com/t/reported-error-code-800706ba/87848)
**Author:** [@FaSCoRP](https://community.gemsofwar.com/u/FaSCoRP)\ **Replies:** 9\ **Last updated:** [June 10, 2025, 11:07pm UTC](https://community.gemsofwar.com/t/reported-error-code-800706ba/87848 "2025-06-10T23:07:46Z")
Hello there. Since around 10 days ago (I guess update 8.5) I started to experience pop up messages on my xbox game like below: Microsoft Store There was an error trying to redeem a purchase with error code: 800706BA. G… --- ## [Week of May 26th Updates](https://community.gemsofwar.com/t/week-of-may-26th-updates/87819)
**Author:** [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Replies:** 21\ **Last updated:** [May 30, 2025, 7:35pm UTC](https://community.gemsofwar.com/t/week-of-may-26th-updates/87819 "2025-05-30T19:35:19Z")
Okay, just cos this is a little easier to have one update spot to check, here is what I am working on at the moment, given Guild Wars just ended. This does not mean I am not working on other things.. just this is what m… --- ## [\[Pending\] Can't decline Offer in Explore till it fully loads](https://community.gemsofwar.com/t/pending-cant-decline-offer-in-explore-till-it-fully-loads/87356)
**Author:** [@Slayer213](https://community.gemsofwar.com/u/Slayer213)\ **Replies:** 33\ **Last updated:** [May 21, 2025, 1:03pm UTC](https://community.gemsofwar.com/t/pending-cant-decline-offer-in-explore-till-it-fully-loads/87356 "2025-05-21T13:03:33Z")
Platform, device version and operating system: Steam, Android (could be others but i have played on these) Screenshot or image: Not required. Its related to offer screen animation in explore. What you were expecting … --- ## [A Quick Note From Jeto](https://community.gemsofwar.com/t/a-quick-note-from-jeto/87650)
**Author:** [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Replies:** 14\ **Last updated:** [May 19, 2025, 4:02am UTC](https://community.gemsofwar.com/t/a-quick-note-from-jeto/87650 "2025-05-19T04:02:47Z")
Just a quick post, so people don’t assume they are being ignored. I’m sitting in the ER and likely won’t be back to work this week at minimum. --- ## [\[Submit a ticket\] Can't log into the game](https://community.gemsofwar.com/t/submit-a-ticket-cant-log-into-the-game/87597)
**Author:** [@Drazen](https://community.gemsofwar.com/u/Drazen)\ **Replies:** 3\ **Last updated:** [May 5, 2025, 5:45pm UTC](https://community.gemsofwar.com/t/submit-a-ticket-cant-log-into-the-game/87597 "2025-05-05T17:45:05Z")
I can’t log into the game since yesterday. I keep getting the contacting server error. Can you please look into it? --- ## [How to start over?](https://community.gemsofwar.com/t/how-to-start-over/87620)
**Author:** [@Philthy](https://community.gemsofwar.com/u/Philthy)\ **Replies:** 1\ **Last updated:** [April 30, 2025, 3:40am UTC](https://community.gemsofwar.com/t/how-to-start-over/87620 "2025-04-30T03:40:48Z")
I haven’t played in years and I remember REALLY enjoying it. However, I logged in and my guys are all super powerful endgame and I dont like it. I lost interest at that point last time. The fun in the game is starting fr… --- ## [\[Investigating\] Game crashes during battles](https://community.gemsofwar.com/t/investigating-game-crashes-during-battles/87542)
**Author:** [@Stroganrog](https://community.gemsofwar.com/u/Stroganrog)\ **Replies:** 10\ **Last updated:** [April 17, 2025, 8:58pm UTC](https://community.gemsofwar.com/t/investigating-game-crashes-during-battles/87542 "2025-04-17T20:58:36Z")
PC / Android. The game crashes during battles - PvP Citadel, Journey. And, obviously, sigils are lost!!! Also, the game requires multiple starts before during loading screen it crashes and returns to desktop!!! --- ## [\[Submit a ticket\] (Resolved thank you)Account deactivated please help](https://community.gemsofwar.com/t/submit-a-ticket-resolved-thank-you-account-deactivated-please-help/87552)
**Author:** [@KeeperOfVoid](https://community.gemsofwar.com/u/KeeperOfVoid)\ **Replies:** 2\ **Last updated:** [April 16, 2025, 1:40pm UTC](https://community.gemsofwar.com/t/submit-a-ticket-resolved-thank-you-account-deactivated-please-help/87552 "2025-04-16T13:40:36Z")
Hey guys, My account just got deactivated due to logging in on my old account to check out some old builds i had. Unfortunately i was not aware that changing a linked account deactivates the other one. (Both are linked… --- ## [\[Reported\] Can't post any link in announcements](https://community.gemsofwar.com/t/reported-cant-post-any-link-in-announcements/87527)
**Author:** [@Lady\_Alfhild](https://community.gemsofwar.com/u/Lady_Alfhild)\ **Replies:** 6\ **Last updated:** [April 14, 2025, 10:22pm UTC](https://community.gemsofwar.com/t/reported-cant-post-any-link-in-announcements/87527 "2025-04-14T22:22:01Z")
PC win 10 I can’t post guild server in announcements anymore or in the future ToD map. I just noticed as GM. I was preparing for tomorrow… Please take a look at this [Previous page](https://community.gemsofwar.com/c/support/10.md) [Next page](https://community.gemsofwar.com/c/support/10.md?page=2)