# Bug Reports

**URL:** https://community.gemsofwar.com/c/gems-of-war-report-a-bug/31.md?page=17

[Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md)

**Page:** 18

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## [\[Known Issue\] No more translations?](https://community.gemsofwar.com/t/known-issue-no-more-translations/87005)

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**Author:** [@devnull](https://community.gemsofwar.com/u/devnull)\
**Replies:** 2\
**Last updated:** [January 28, 2025, 10:16am UTC](https://community.gemsofwar.com/t/known-issue-no-more-translations/87005 "2025-01-28T10:16:48Z")

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Every new creature comes as english only. Every new weapon comes as english only. Every new (unique) trait comes as englisch only. After some weeks the translation appear. Can we please have up to date translations w…

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## [\[Investigating\] Please tell me my Hourly Income (e.g. Souls) didn't ACTUALLY count towards Exalted Path tasks?](https://community.gemsofwar.com/t/investigating-please-tell-me-my-hourly-income-e-g-souls-didnt-actually-count-towards-exalted-path-tasks/86961)

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**Author:** [@Stratelier](https://community.gemsofwar.com/u/Stratelier)\
**Replies:** 5\
**Last updated:** [January 28, 2025, 1:00am UTC](https://community.gemsofwar.com/t/investigating-please-tell-me-my-hourly-income-e-g-souls-didnt-actually-count-towards-exalted-path-tasks/86961 "2025-01-28T01:00:13Z")

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Platform: Switch, 8.3.x Description: So, one of today’s daily Exalted Path tasks was “Earn Souls from any battle (100)”. However, I was notified of completing this task NOT after completing a battle, but after leaving…

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## [\[Not a Bug\] Is this a vault bug?](https://community.gemsofwar.com/t/not-a-bug-is-this-a-vault-bug/87007)

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**Author:** [@Guswolf](https://community.gemsofwar.com/u/Guswolf)\
**Replies:** 2\
**Last updated:** [January 27, 2025, 5:42pm UTC](https://community.gemsofwar.com/t/not-a-bug-is-this-a-vault-bug/87007 "2025-01-27T17:42:09Z")

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Platform, device version and operating system: Android Screenshot or image: What you were expecting to happen, and what actually happened: In Vault event, I expect to earn a fair balance of verses, but what I see,…

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## [\[Reported\] Error in Bulette's Shiny Description](https://community.gemsofwar.com/t/reported-error-in-bulettes-shiny-description/87003)

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**Author:** [@CaptainBuckles](https://community.gemsofwar.com/u/CaptainBuckles)\
**Replies:** 1\
**Last updated:** [January 27, 2025, 9:37am UTC](https://community.gemsofwar.com/t/reported-error-in-bulettes-shiny-description/87003 "2025-01-27T09:37:37Z")

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Platform, device version and operating system: Android, Samsung Galaxy S24 Screenshot or image: What you were expecting to happen, and what actually happened: It looks like the formatting was done incorrectly, so i…

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## [\[Resolved\] Murk, Lurk, and Durk broken](https://community.gemsofwar.com/t/resolved-murk-lurk-and-durk-broken/86960)

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**Author:** [@13Z50P](https://community.gemsofwar.com/u/13Z50P)\
**Replies:** 8\
**Last updated:** [January 26, 2025, 10:55am UTC](https://community.gemsofwar.com/t/resolved-murk-lurk-and-durk-broken/86960 "2025-01-26T10:55:48Z")

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If true damage hits, it’s regular not true. No invite codes or videos needed. Just cast. For once, please test troops before release.

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## [\[Reported\] (Harmless) Visual shield bug](https://community.gemsofwar.com/t/reported-harmless-visual-shield-bug/86970)

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**Author:** [@Smiling\_Spectre1](https://community.gemsofwar.com/u/Smiling_Spectre1)\
**Replies:** 5\
**Last updated:** [January 24, 2025, 5:23am UTC](https://community.gemsofwar.com/t/reported-harmless-visual-shield-bug/86970 "2025-01-24T05:23:09Z")

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Platform, device version and operating system: Windows 10 x64 Screenshot or image: What you were expecting to happen, and what actually happened: Sometimes summoned troop get enlarged shield number. Like this Thie…

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## [\[Reported\] Despond spowned troop to enemy team](https://community.gemsofwar.com/t/reported-despond-spowned-troop-to-enemy-team/82062)

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**Author:** [@Takezo](https://community.gemsofwar.com/u/Takezo)\
**Replies:** 7\
**Last updated:** [January 21, 2025, 10:01pm UTC](https://community.gemsofwar.com/t/reported-despond-spowned-troop-to-enemy-team/82062 "2025-01-21T22:01:44Z")

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PC, Windows10: What you were expecting to happen, and what actually happened: In Dungeon I used Despond that summons Abject of Despond, but instead of summoning troop to my team It summoned it to enemy team. How of…

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## [\[Reported\] Wrong card background color of new pets Yue-she and others](https://community.gemsofwar.com/t/reported-wrong-card-background-color-of-new-pets-yue-she-and-others/86957)

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**Author:** [@Risa](https://community.gemsofwar.com/u/Risa)\
**Replies:** 3\
**Last updated:** [January 20, 2025, 11:50pm UTC](https://community.gemsofwar.com/t/reported-wrong-card-background-color-of-new-pets-yue-she-and-others/86957 "2025-01-20T23:50:46Z")

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Platform, device version and operating system: PC Steam Screenshot or image: What you were expecting to happen, and what actually happened: New pets, Yue-she’s snakelet and Yue-she’s golden snakelet, as we…

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## [\[Resolved\] Incorrect kingdom assigned to Doomed Buckler](https://community.gemsofwar.com/t/resolved-incorrect-kingdom-assigned-to-doomed-buckler/86956)

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**Author:** [@Fourdottwoone](https://community.gemsofwar.com/u/Fourdottwoone)\
**Replies:** 1\
**Last updated:** [January 20, 2025, 11:46pm UTC](https://community.gemsofwar.com/t/resolved-incorrect-kingdom-assigned-to-doomed-buckler/86956 "2025-01-20T23:46:06Z")

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Platform, device version and operating system: PC/Mobile What you were expecting to happen, and what actually happened: I was expecting Doomed Buckler to have a proper kingdom assigned, not Broken Spire from the desig…

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## [\[Reported\] Incorrect Victory Screen on Seasonal Event "Holiday Feast"](https://community.gemsofwar.com/t/reported-incorrect-victory-screen-on-seasonal-event-holiday-feast/86756)

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**Author:** [@Pyriel](https://community.gemsofwar.com/u/Pyriel)\
**Replies:** 3\
**Last updated:** [January 20, 2025, 3:35pm UTC](https://community.gemsofwar.com/t/reported-incorrect-victory-screen-on-seasonal-event-holiday-feast/86756 "2025-01-20T15:35:26Z")

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Platform, device version and operating system: Steam Screenshot or image: What you were expecting to happen, and what actually happened: I did a fight against the The Mirror Queen team, but the victory screen shows…

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## [\[Investigating\] Mana Potion explosions are freezing the game again!](https://community.gemsofwar.com/t/investigating-mana-potion-explosions-are-freezing-the-game-again/86947)

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**Author:** [@Ripplin](https://community.gemsofwar.com/u/Ripplin)\
**Replies:** 7\
**Last updated:** [January 20, 2025, 4:45am UTC](https://community.gemsofwar.com/t/investigating-mana-potion-explosions-are-freezing-the-game-again/86947 "2025-01-20T04:45:24Z")

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Platform, device version and operating system: Steam, Windows 11 Screenshot or image: What you were expecting to happen, and what actually happened: I expected this to not happen anymore, since I thought/hoped it wa…

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## [\[Reported\] Season of Chaos Overlord goals incorrect](https://community.gemsofwar.com/t/reported-season-of-chaos-overlord-goals-incorrect/86909)

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**Author:** [@Tresk](https://community.gemsofwar.com/u/Tresk)\
**Replies:** 7\
**Last updated:** [January 15, 2025, 1:10pm UTC](https://community.gemsofwar.com/t/reported-season-of-chaos-overlord-goals-incorrect/86909 "2025-01-15T13:10:13Z")

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Platform, device version and operating system: PC/Steam Screenshot or image: What you were expecting to happen, and what actually happened: Per the official description for the season goal changes… I expect to n…

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## [\[Investigating\] No mana from match-3](https://community.gemsofwar.com/t/investigating-no-mana-from-match-3/86879)

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**Author:** [@Smiling\_Spectre1](https://community.gemsofwar.com/u/Smiling_Spectre1)\
**Replies:** 6\
**Last updated:** [January 12, 2025, 11:22pm UTC](https://community.gemsofwar.com/t/investigating-no-mana-from-match-3/86879 "2025-01-12T23:22:06Z")

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Platform, device version and operating system: Windows 10 x64 Screenshot or image: (Gah, got killed, so no second screenshot, sorry) What you were expecting to happen, and what actually happened: After some time …

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## [\[Reported\] Blue pet food? (Visual only)](https://community.gemsofwar.com/t/reported-blue-pet-food-visual-only/86913)

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**Author:** [@Sister\_Tatz](https://community.gemsofwar.com/u/Sister_Tatz)\
**Replies:** 1\
**Last updated:** [January 12, 2025, 9:44pm UTC](https://community.gemsofwar.com/t/reported-blue-pet-food-visual-only/86913 "2025-01-12T21:44:46Z")

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Platform, device version and operating system: Xbox, but probably all Screenshot or image: What you were expecting to happen, and what actually happened: When running a GAP in PvP and a pet rescue is active AND yo…

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## [\[Contact Support\] Can't login](https://community.gemsofwar.com/t/contact-support-cant-login/86898)

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**Author:** [@Likkijay](https://community.gemsofwar.com/u/Likkijay)\
**Replies:** 2\
**Last updated:** [January 10, 2025, 5:14pm UTC](https://community.gemsofwar.com/t/contact-support-cant-login/86898 "2025-01-10T17:14:06Z")

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i got this error on my android phone after reinstalling the game on a my phone, the game is running fine on steam but can’t load my account on phone although it used to run fine a while back on the same phone

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## [Issue with PVP season changes](https://community.gemsofwar.com/t/issue-with-pvp-season-changes/86849)

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**Author:** [@Estella](https://community.gemsofwar.com/u/Estella)\
**Replies:** 0\
**Last updated:** [January 7, 2025, 8:10am UTC](https://community.gemsofwar.com/t/issue-with-pvp-season-changes/86849 "2025-01-07T08:10:36Z")

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switch There is something wrong with the PVP season goals. Overlord Silver task should be changed 10 to 8, and it is actually 11 (so harder than before). I don’t know about gold task yet but it should be harder too and…

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## [\[Reported\] Wand of Stars changed to Sword of Heroes](https://community.gemsofwar.com/t/reported-wand-of-stars-changed-to-sword-of-heroes/86411)

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**Author:** [@cheshirecat](https://community.gemsofwar.com/u/cheshirecat)\
**Replies:** 9\
**Last updated:** [January 4, 2025, 9:30pm UTC](https://community.gemsofwar.com/t/reported-wand-of-stars-changed-to-sword-of-heroes/86411 "2025-01-04T21:30:59Z")

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Platform, device version and operating system: Steam, pc on windows 10 Screenshot or image: What you were expecting to happen, and what actually happened: Wand of Stars changed to Sword of heroes with still the …

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## [\[More info needed\] Crashing loss of epic vault key](https://community.gemsofwar.com/t/more-info-needed-crashing-loss-of-epic-vault-key/86799)

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**Author:** [@cocoa](https://community.gemsofwar.com/u/cocoa)\
**Replies:** 1\
**Last updated:** [January 4, 2025, 6:26pm UTC](https://community.gemsofwar.com/t/more-info-needed-crashing-loss-of-epic-vault-key/86799 "2025-01-04T18:26:03Z")

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game crashing. Just lost epic vault key

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## [Terror'd away valraven sometimes doesn't give 2 sigils it carries](https://community.gemsofwar.com/t/terrord-away-valraven-sometimes-doesnt-give-2-sigils-it-carries/86796)

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**Author:** [@Risa](https://community.gemsofwar.com/u/Risa)\
**Replies:** 1\
**Last updated:** [January 3, 2025, 4:20pm UTC](https://community.gemsofwar.com/t/terrord-away-valraven-sometimes-doesnt-give-2-sigils-it-carries/86796 "2025-01-03T16:20:22Z")

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Platform, device version and operating system: Steam Screenshot or image: What you were expecting to happen, and what actually happened: When doing bounty event today, I cast bounty captain Exiled Wargare’s spell on …

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## [\[Known Issue\] Immortal soul visual bug](https://community.gemsofwar.com/t/known-issue-immortal-soul-visual-bug/86741)

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**Author:** [@Lucien](https://community.gemsofwar.com/u/Lucien)\
**Replies:** 4\
**Last updated:** [January 3, 2025, 2:37am UTC](https://community.gemsofwar.com/t/known-issue-immortal-soul-visual-bug/86741 "2025-01-03T02:37:04Z")

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Platform, device version and operating system: Steam Immortal souls had no image Just this once, but not had souls for this troop yet not tried to make it happen since

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## [Xbox, 2025, can't log in](https://community.gemsofwar.com/t/xbox-2025-cant-log-in/86788)

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**Author:** [@SirLOL](https://community.gemsofwar.com/u/SirLOL)\
**Replies:** 0\
**Last updated:** [January 2, 2025, 9:42pm UTC](https://community.gemsofwar.com/t/xbox-2025-cant-log-in/86788 "2025-01-02T21:42:51Z")

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Platform, device version and operating system: Xbox one Screenshot or image: Na What you were expecting to happen, and what actually happened: To be able to log in and load the game normally. Load the game, sign in…

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## [\[Known issue & Investigating\] No gold mark bonus in regions on the day after the citadel battles](https://community.gemsofwar.com/t/known-issue-investigating-no-gold-mark-bonus-in-regions-on-the-day-after-the-citadel-battles/86724)

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**Author:** [@Dirijabll](https://community.gemsofwar.com/u/Dirijabll)\
**Replies:** 9\
**Last updated:** [January 3, 2025, 12:55am UTC](https://community.gemsofwar.com/t/known-issue-investigating-no-gold-mark-bonus-in-regions-on-the-day-after-the-citadel-battles/86724 "2025-01-03T00:55:41Z")

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Platform, device version and operating system: Android, Redmi Note 8T, Android 9 PKQ1.190616.001 Screenshot or image: What you were expecting to happen, and what actually happened: Expected to get gold mark …

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## [Immortal PVP teams not saved](https://community.gemsofwar.com/t/immortal-pvp-teams-not-saved/86324)

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**Author:** [@LightOfDawn](https://community.gemsofwar.com/u/LightOfDawn)\
**Replies:** 1\
**Last updated:** [January 1, 2025, 10:02pm UTC](https://community.gemsofwar.com/t/immortal-pvp-teams-not-saved/86324 "2025-01-01T22:02:36Z")

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Platform, device version and operating system: Mobile, 5.15.123, Android Screenshot or image: What you were expecting to happen, and what actually happened: Teams in pvp save between uses of them and they try to load…

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## [Pet Rescue glitch](https://community.gemsofwar.com/t/pet-rescue-glitch/86782)

<div class="topic-metadata">

**Author:** [@KingFreak](https://community.gemsofwar.com/u/KingFreak)\
**Replies:** 1\
**Last updated:** [January 1, 2025, 5:52pm UTC](https://community.gemsofwar.com/t/pet-rescue-glitch/86782 "2025-01-01T17:52:59Z")

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ps5 No pet or progress One screen says battle 3 and wont progress, then the next screen says battle 8…and the victory screen also says battle 8…progress 1/1 - Happens every time Since rollover No steps to make it ha…

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## [No kingdom gold marks](https://community.gemsofwar.com/t/no-kingdom-gold-marks/86778)

<div class="topic-metadata">

**Author:** [@Julli-of-North](https://community.gemsofwar.com/u/Julli-of-North)\
**Replies:** 4\
**Last updated:** [January 1, 2025, 2:48pm UTC](https://community.gemsofwar.com/t/no-kingdom-gold-marks/86778 "2025-01-01T14:48:28Z")

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Platform, device version and operating system: Steam Screenshot or image: What you were expecting to happen, and what actually happened: After reset there was no gold marks for the yesterdays citadel kingdoms. M…

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## [New pet does not count in Sin of Maraj](https://community.gemsofwar.com/t/new-pet-does-not-count-in-sin-of-maraj/86765)

<div class="topic-metadata">

**Author:** [@obi-juan](https://community.gemsofwar.com/u/obi-juan)\
**Replies:** 2\
**Last updated:** [December 29, 2024, 6:35pm UTC](https://community.gemsofwar.com/t/new-pet-does-not-count-in-sin-of-maraj/86765 "2024-12-29T18:35:37Z")

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Platform, device version and operating system: Xbox Series X What you were expecting to happen, and what actually happened: To level up Sin of Maraj from level 17 to level 18, 3 pets are required. I had 2/3 for a long…

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## [\[Ticket replied\] Troops/Pets and more](https://community.gemsofwar.com/t/ticket-replied-troops-pets-and-more/86669)

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**Author:** [@DeBullMcCabe](https://community.gemsofwar.com/u/DeBullMcCabe)\
**Replies:** 2\
**Last updated:** [December 24, 2024, 12:41pm UTC](https://community.gemsofwar.com/t/ticket-replied-troops-pets-and-more/86669 "2024-12-24T12:41:33Z")

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Can someone please gwt in touch with me…ive sent tickets in a few weeks ago now and have herd nothing back from anyone yet…this is ridiculous guys…halve my game is missing between Mythic troops and pets and 20 of my delv…

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## [\[Contact Support\] Unable to find valid cloud save error](https://community.gemsofwar.com/t/contact-support-unable-to-find-valid-cloud-save-error/86599)

<div class="topic-metadata">

**Author:** [@elvanaGOW](https://community.gemsofwar.com/u/elvanaGOW)\
**Replies:** 2\
**Last updated:** [December 24, 2024, 12:26am UTC](https://community.gemsofwar.com/t/contact-support-unable-to-find-valid-cloud-save-error/86599 "2024-12-24T00:26:51Z")

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i got this error on my android phone after reinstalling the game on a my phone, the game is running fine on steam but can’t load my account on phone although it used to run fine a while back on the same phone

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## [\[Known Issue\] Where does that come from?](https://community.gemsofwar.com/t/known-issue-where-does-that-come-from/86711)

<div class="topic-metadata">

**Author:** [@Diamond](https://community.gemsofwar.com/u/Diamond)\
**Replies:** 8\
**Last updated:** [December 23, 2024, 7:30pm UTC](https://community.gemsofwar.com/t/known-issue-where-does-that-come-from/86711 "2024-12-23T19:30:03Z")

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How did I trigger this?

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## [\[Reported\] Season‘s Greetings](https://community.gemsofwar.com/t/reported-season-s-greetings/86683)

<div class="topic-metadata">

**Author:** [@Sister\_Tatz](https://community.gemsofwar.com/u/Sister_Tatz)\
**Replies:** 8\
**Last updated:** [December 20, 2024, 5:46am UTC](https://community.gemsofwar.com/t/reported-season-s-greetings/86683 "2024-12-20T05:46:05Z")

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Xbox 1X iOS Just look at this screenshots and tell me what’s wrong, or what you’re trying to sell me? (There’s no need to fill out the entire form if this is so obvious) Edit: it’s not the different pricing bet…

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