# Bug Reports **URL:** https://community.gemsofwar.com/c/gems-of-war-report-a-bug/31.md?page=15 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 16 --- ## [\[Not a bug\] Troops immune to burning are indeed burning](https://community.gemsofwar.com/t/not-a-bug-troops-immune-to-burning-are-indeed-burning/87447)
**Author:** [@Axolotl](https://community.gemsofwar.com/u/Axolotl)\ **Replies:** 8\ **Last updated:** [March 30, 2025, 11:48pm UTC](https://community.gemsofwar.com/t/not-a-bug-troops-immune-to-burning-are-indeed-burning/87447 "2025-03-30T23:48:10Z")
Mobile version (german), Samsung S23 and Android 14: Screenshot or image: What you were expecting to happen, and what actually happened: \_REPLACE THIS TEXT WITH YOUR ISSUE. e.g. This is simply what you were trying Ho… --- ## [\[Investigating\] Giant Sentinel Temporarily Altered](https://community.gemsofwar.com/t/investigating-giant-sentinel-temporarily-altered/87443)
**Author:** [@Theoden](https://community.gemsofwar.com/u/Theoden)\ **Replies:** 0\ **Last updated:** [March 30, 2025, 11:25am UTC](https://community.gemsofwar.com/t/investigating-giant-sentinel-temporarily-altered/87443 "2025-03-30T11:25:01Z")
Platform, device version and operating system: Xbox Series X Screenshot or image: Can’t post Xbox screenshot here What you were expecting to happen, and what actually happened: I was playing PvP using Giant Sentinel… --- ## [\[Investigating\] GW sentinel's cast softlocks the game](https://community.gemsofwar.com/t/investigating-gw-sentinels-cast-softlocks-the-game/87436)
**Author:** [@overthinker](https://community.gemsofwar.com/u/overthinker)\ **Replies:** 0\ **Last updated:** [March 29, 2025, 11:41am UTC](https://community.gemsofwar.com/t/investigating-gw-sentinels-cast-softlocks-the-game/87436 "2025-03-29T11:41:37Z")
Today we’ve received two reports from our guildmates. They claim that on 10th turn in their GW battles, the green sentinel appeared, made a cast, leaving the board in the condition where no gems could be matched. The boa… --- ## [\[Fix Released\] Casting Shadow Wraith's spell causes game to crash](https://community.gemsofwar.com/t/fix-released-casting-shadow-wraiths-spell-causes-game-to-crash/87389)
**Author:** [@Graeme](https://community.gemsofwar.com/u/Graeme)\ **Replies:** 16\ **Last updated:** [March 28, 2025, 11:05pm UTC](https://community.gemsofwar.com/t/fix-released-casting-shadow-wraiths-spell-causes-game-to-crash/87389 "2025-03-28T23:05:23Z")
Game crashes when casting spell. PlayStation. Maybe other platforms too. --- ## [\[Need more info\] Can't play](https://community.gemsofwar.com/t/need-more-info-cant-play/87417)
**Author:** [@SilceSama](https://community.gemsofwar.com/u/SilceSama)\ **Replies:** 13\ **Last updated:** [March 27, 2025, 9:34pm UTC](https://community.gemsofwar.com/t/need-more-info-cant-play/87417 "2025-03-27T21:34:00Z")
Platform, device version and operating system: Screenshot or image: What you were expecting to happen, and what actually happened: unexpected error. e.g. This is simply what you were trying to do and what happened ins… --- ## [\[Known Issue\] Teams not saving with Immortals on them](https://community.gemsofwar.com/t/known-issue-teams-not-saving-with-immortals-on-them/87422)
**Author:** [@Namour](https://community.gemsofwar.com/u/Namour)\ **Replies:** 2\ **Last updated:** [March 27, 2025, 8:34pm UTC](https://community.gemsofwar.com/t/known-issue-teams-not-saving-with-immortals-on-them/87422 "2025-03-27T20:34:09Z")
The latest update has NOT resolved the year old issue where PVP teams get wiped when you use an Immortal within its region, but not meeting the troop type/colour restriction (which should not apply to immortals in their … --- ## [\[Reported\] PVP red/white block obstructing board](https://community.gemsofwar.com/t/reported-pvp-red-white-block-obstructing-board/82646)
**Author:** [@Raistlin](https://community.gemsofwar.com/u/Raistlin)\ **Replies:** 44\ **Last updated:** [March 27, 2025, 8:29pm UTC](https://community.gemsofwar.com/t/reported-pvp-red-white-block-obstructing-board/82646 "2025-03-27T20:29:12Z")
Platform, device version and operating system: XBOX Screenshot or image: What you were expecting to happen, and what actually happened: The battle starts with the red opaque box and, once you make a move, it tu… --- ## [\[Reported\] Purchasing Guild Wars Rewards](https://community.gemsofwar.com/t/reported-purchasing-guild-wars-rewards/87414)
**Author:** [@sthorne1271](https://community.gemsofwar.com/u/sthorne1271)\ **Replies:** 5\ **Last updated:** [March 27, 2025, 1:14am UTC](https://community.gemsofwar.com/t/reported-purchasing-guild-wars-rewards/87414 "2025-03-27T01:14:19Z")
PC/Mobile When attempting to purchase the first tier in the Guild Wars Rewards for 20 gems, I received the error CLIFFY-XZUS68QTPT. Invite code is WARROSE\_MYRY. Tried several times and same results. --- ## [\[Resolved by restarting\] Many game modes restricted to Goblin](https://community.gemsofwar.com/t/resolved-by-restarting-many-game-modes-restricted-to-goblin/87399)
**Author:** [@gohanman](https://community.gemsofwar.com/u/gohanman)\ **Replies:** 17\ **Last updated:** [March 26, 2025, 12:15pm UTC](https://community.gemsofwar.com/t/resolved-by-restarting-many-game-modes-restricted-to-goblin/87399 "2025-03-26T12:15:01Z")
Xbox One Many game modes have an odd Goblin restriction. When I did delves, every one had a red/yellow restriction regardless of the delve’s normal colors and also a troop type restriction to Goblin. Now I’m playing PVP… --- ## [\[Known Issue - XBOX\] Purchases not working](https://community.gemsofwar.com/t/known-issue-xbox-purchases-not-working/87104)
**Author:** [@pit](https://community.gemsofwar.com/u/pit)\ **Replies:** 4\ **Last updated:** [March 25, 2025, 1:02am UTC](https://community.gemsofwar.com/t/known-issue-xbox-purchases-not-working/87104 "2025-03-25T01:02:45Z")
I changed profile and it still wouldn’t allow me to purchase --- ## [\[Reported\] No Auto-HDR after update/hotfix](https://community.gemsofwar.com/t/reported-no-auto-hdr-after-update-hotfix/87063)
**Author:** [@GODZILLA](https://community.gemsofwar.com/u/GODZILLA)\ **Replies:** 20\ **Last updated:** [March 25, 2025, 1:01am UTC](https://community.gemsofwar.com/t/reported-no-auto-hdr-after-update-hotfix/87063 "2025-03-25T01:01:38Z")
System: XBox Series X Today i started up the game and notified that there was an update/hotfix. First the setup for screen size came up and then in the game i noticed that it looks very blurry and bloomy, too much color… --- ## [\[Resolved?\] Screens not refreshing](https://community.gemsofwar.com/t/resolved-screens-not-refreshing/87365)
**Author:** [@zzyzx](https://community.gemsofwar.com/u/zzyzx)\ **Replies:** 3\ **Last updated:** [March 24, 2025, 8:11pm UTC](https://community.gemsofwar.com/t/resolved-screens-not-refreshing/87365 "2025-03-24T20:11:39Z")
Platform, device version and operating system: iOS, iPad, GoW 8.4.0 \*\*What you were expecting to happen, and what actually happened: I first noticed it while playing underspire. I purchased torches (for gems) but the… --- ## [\[Resolved\] Floral Weapons](https://community.gemsofwar.com/t/resolved-floral-weapons/87381)
**Author:** [@Lucien](https://community.gemsofwar.com/u/Lucien)\ **Replies:** 5\ **Last updated:** [March 24, 2025, 3:53pm UTC](https://community.gemsofwar.com/t/resolved-floral-weapons/87381 "2025-03-24T15:53:11Z")
I noticed the floral eggs are in the soul forge right now, i have crafted them all but the weapons are not in my inventory to upgrade invite code: LUCIEN\_CQ1C platform: steam --- ## [\[Reported\] New update changed aspect ratio](https://community.gemsofwar.com/t/reported-new-update-changed-aspect-ratio/87345)
**Author:** [@gow](https://community.gemsofwar.com/u/gow)\ **Replies:** 6\ **Last updated:** [March 24, 2025, 7:16am UTC](https://community.gemsofwar.com/t/reported-new-update-changed-aspect-ratio/87345 "2025-03-24T07:16:15Z")
Platform, device version and operating system: Android 14, Samsung one UI6.1 Screenshot or image: What you were expecting to happen, and what actually happened: Just go into game UI and you can see the black bars … --- ## [\[Investigating\] Cliffy Error in PVP](https://community.gemsofwar.com/t/investigating-cliffy-error-in-pvp/87367)
**Author:** [@CaptainBuckles](https://community.gemsofwar.com/u/CaptainBuckles)\ **Replies:** 2\ **Last updated:** [March 23, 2025, 10:43pm UTC](https://community.gemsofwar.com/t/investigating-cliffy-error-in-pvp/87367 "2025-03-23T22:43:31Z")
Platform, device version and operating system: Steam, Windows 11 Screenshot or image: What you were expecting to happen, and what actually happened: I was just about to win a PVP battle and get sigils from the valh… --- ## [\[Reported\] Raven's Monolith sigils](https://community.gemsofwar.com/t/reported-ravens-monolith-sigils/87296)
**Author:** [@McQuaid](https://community.gemsofwar.com/u/McQuaid)\ **Replies:** 4\ **Last updated:** [March 22, 2025, 11:36pm UTC](https://community.gemsofwar.com/t/reported-ravens-monolith-sigils/87296 "2025-03-22T23:36:03Z")
Platform, device version and operating system: Steam, PC under Windows 10 in french language Screenshot or image: What you were expecting to happen, and what actually happened: “2 Emblêmes de Monolithes” instead of… --- ## [\[Reported\] Touch By An Angel achievement not activating on Steam](https://community.gemsofwar.com/t/reported-touch-by-an-angel-achievement-not-activating-on-steam/86585)
**Author:** [@DDPGreen](https://community.gemsofwar.com/u/DDPGreen)\ **Replies:** 23\ **Last updated:** [March 21, 2025, 11:11pm UTC](https://community.gemsofwar.com/t/reported-touch-by-an-angel-achievement-not-activating-on-steam/86585 "2025-03-21T23:11:55Z")
Platform, device version and operating system: Mobile/PC Screenshot or image: What you were expecting to happen, and what actually happened: I expected to see the count progress and receive the Touch By An Angel… --- ## [\[Reported\] No deep delve plans in Dark Court and Hell Gate](https://community.gemsofwar.com/t/reported-no-deep-delve-plans-in-dark-court-and-hell-gate/87337)
**Author:** [@Nullings](https://community.gemsofwar.com/u/Nullings)\ **Replies:** 3\ **Last updated:** [March 20, 2025, 3:03pm UTC](https://community.gemsofwar.com/t/reported-no-deep-delve-plans-in-dark-court-and-hell-gate/87337 "2025-03-20T15:03:20Z")
Platform, device version and operating system: Samsung tablet, Android 14 Screenshot or image: What you were expecting to happen, and what actually happened: I expected images with delve plans, but it looks lik… --- ## [\[Reported\] Wrong background color of pets Dragonknight Amira's Drakon and Blackbark](https://community.gemsofwar.com/t/reported-wrong-background-color-of-pets-dragonknight-amiras-drakon-and-blackbark/87343)
**Author:** [@Risa](https://community.gemsofwar.com/u/Risa)\ **Replies:** 0\ **Last updated:** [March 19, 2025, 2:52pm UTC](https://community.gemsofwar.com/t/reported-wrong-background-color-of-pets-dragonknight-amiras-drakon-and-blackbark/87343 "2025-03-19T14:52:53Z")
Platform, device version and operating system: PC/Steam Screenshot or image: It’s first reported in this thread \[Reported… --- ## [Gate not unlocking in Underspire](https://community.gemsofwar.com/t/gate-not-unlocking-in-underspire/87342)
**Author:** [@mrzombiechicken](https://community.gemsofwar.com/u/mrzombiechicken)\ **Replies:** 4\ **Last updated:** [March 19, 2025, 8:34pm UTC](https://community.gemsofwar.com/t/gate-not-unlocking-in-underspire/87342 "2025-03-19T20:34:24Z")
\*\*Platform: Xbox (Series X) What you were expecting to happen, and what actually happened: When I win the boss battle (blue tile) in Underspire, I expect it to unlock the gate. It did not. I am on the first leg of Unde… --- ## [\[Known Issue\] Monolith badge is incorrect](https://community.gemsofwar.com/t/known-issue-monolith-badge-is-incorrect/87338)
**Author:** [@Nullings](https://community.gemsofwar.com/u/Nullings)\ **Replies:** 0\ **Last updated:** [March 19, 2025, 8:35am UTC](https://community.gemsofwar.com/t/known-issue-monolith-badge-is-incorrect/87338 "2025-03-19T08:35:18Z")
Platform, device version and operating system: Samsung tablet, Android 14. Screenshot or image: What you were expecting to happen, and what actually happened: I fight in High Sorcerer’s Crypt, and its badge can… --- ## [\[Known Issue\] When, oh when! When will the immortal bug get fixed?!](https://community.gemsofwar.com/t/known-issue-when-oh-when-when-will-the-immortal-bug-get-fixed/87144)
**Author:** [@AmazonJax](https://community.gemsofwar.com/u/AmazonJax)\ **Replies:** 12\ **Last updated:** [March 19, 2025, 3:42am UTC](https://community.gemsofwar.com/t/known-issue-when-oh-when-when-will-the-immortal-bug-get-fixed/87144 "2025-03-19T03:42:59Z")
I suspect all platforms, but I use Steam on a PC laptop, and google on my phone You pick a team in PVP that includes an immortal for the region, then later THAT DAY even, it’s no longer there. This is wholly annoying, a… --- ## [\[Investigating\] Cosmetics not Unlocking for Gem Purchase](https://community.gemsofwar.com/t/investigating-cosmetics-not-unlocking-for-gem-purchase/87110)
**Author:** [@Starlite](https://community.gemsofwar.com/u/Starlite)\ **Replies:** 2\ **Last updated:** [March 17, 2025, 8:10am UTC](https://community.gemsofwar.com/t/investigating-cosmetics-not-unlocking-for-gem-purchase/87110 "2025-03-17T08:10:58Z")
Platform, device version and operating system: Steam, Android, iPad Screenshot or image: What you were expecting to happen, and what actually happened: Rune Set 5 should have been available for 50 Gems more than 6… --- ## [\[Reported\] Multiple gem achievements not tracking on Xbox](https://community.gemsofwar.com/t/reported-multiple-gem-achievements-not-tracking-on-xbox/87303)
**Author:** [@KLY](https://community.gemsofwar.com/u/KLY)\ **Replies:** 0\ **Last updated:** [March 14, 2025, 1:11am UTC](https://community.gemsofwar.com/t/reported-multiple-gem-achievements-not-tracking-on-xbox/87303 "2025-03-14T01:11:22Z")
Xbox One, version 8.3.0r69654 The Xbox achievements for matching/destroying angel, ghost, and lightning gems don’t appear to be tracking at all on my account. Touch By An Angel is stuck at 6%, Boo to You at 3%, and Thu… --- ## [\[Known Issue\] Softlock by using a spell for a troop that is transformed at the same time](https://community.gemsofwar.com/t/known-issue-softlock-by-using-a-spell-for-a-troop-that-is-transformed-at-the-same-time/87306)
**Author:** [@Kugare](https://community.gemsofwar.com/u/Kugare)\ **Replies:** 1\ **Last updated:** [March 14, 2025, 8:27pm UTC](https://community.gemsofwar.com/t/known-issue-softlock-by-using-a-spell-for-a-troop-that-is-transformed-at-the-same-time/87306 "2025-03-14T20:27:26Z")
Platform, device version and operating system: Xbox Series X Screenshot or image: What you were expecting to happen, and what actually happened: I was fighting in PVP and somehow managed to get rid of the gem select … --- ## [\[More info needed\] Gems of War Map Bug](https://community.gemsofwar.com/t/more-info-needed-gems-of-war-map-bug/69855)
**Author:** [@Amonin](https://community.gemsofwar.com/u/Amonin)\ **Replies:** 15\ **Last updated:** [March 14, 2025, 2:45pm UTC](https://community.gemsofwar.com/t/more-info-needed-gems-of-war-map-bug/69855 "2025-03-14T14:45:15Z")
This video describes the bug. It’s annoying, i think it started with the last update or the one before that. Can someone fix this? I tried everything in the options and graphics but nothing happens. Ple… --- ## [\[Reported\] GUI Cannot Properly Handle 4:3 Aspect Ration](https://community.gemsofwar.com/t/reported-gui-cannot-properly-handle-4-3-aspect-ration/87285)
**Author:** [@Starlite](https://community.gemsofwar.com/u/Starlite)\ **Replies:** 0\ **Last updated:** [March 12, 2025, 8:46am UTC](https://community.gemsofwar.com/t/reported-gui-cannot-properly-handle-4-3-aspect-ration/87285 "2025-03-12T08:46:41Z")
Platform, device version and operating system: Steam, iPad Screenshot or image: What you were expecting to happen, and what actually happened: When you made extensive GUI changes last year (the troop colouring… --- ## [\[Contact Support\] Season of Night Premium Pass](https://community.gemsofwar.com/t/contact-support-season-of-night-premium-pass/87292)
**Author:** [@HiramHawk](https://community.gemsofwar.com/u/HiramHawk)\ **Replies:** 2\ **Last updated:** [March 12, 2025, 8:24pm UTC](https://community.gemsofwar.com/t/contact-support-season-of-night-premium-pass/87292 "2025-03-12T20:24:28Z")
Xbox Screenshot or image: Season of Night Premium Pass Not working I bought the premium pass and the game is not showing any premium items Happened since I spent the money for premium pass --- ## [Glitchy bugs just started](https://community.gemsofwar.com/t/glitchy-bugs-just-started/87276)
**Author:** [@ThaSneakyNinja](https://community.gemsofwar.com/u/ThaSneakyNinja)\ **Replies:** 3\ **Last updated:** [March 11, 2025, 9:33pm UTC](https://community.gemsofwar.com/t/glitchy-bugs-just-started/87276 "2025-03-11T21:33:57Z")
Xbox series X/S Bugs started to happen just now everyone losing rewards in campaign and other places I tried talking in chat and got a bunch of numbers showing up in chat and my message never went through. We ar… --- ## [\[Investigating\] Deep Delve Map Doesn't Show Up on Android](https://community.gemsofwar.com/t/investigating-deep-delve-map-doesnt-show-up-on-android/87259)
**Author:** [@CaptainBuckles](https://community.gemsofwar.com/u/CaptainBuckles)\ **Replies:** 2\ **Last updated:** [March 11, 2025, 12:18am UTC](https://community.gemsofwar.com/t/investigating-deep-delve-map-doesnt-show-up-on-android/87259 "2025-03-11T00:18:48Z")
Platform, device version and operating system: Android, Samsung Galaxy S24 Screenshot or image: What you were expecting to happen, and what actually happened: I’d like to see the new map, please. How often does th… [Previous page](https://community.gemsofwar.com/c/gems-of-war-report-a-bug/31.md?page=14) [Next page](https://community.gemsofwar.com/c/gems-of-war-report-a-bug/31.md?page=16)