# Bug Reports **URL:** https://community.gemsofwar.com/c/gems-of-war-report-a-bug/31.md [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) --- ## [Gems of War: How to Report a bug or game glitch](https://community.gemsofwar.com/t/gems-of-war-how-to-report-a-bug-or-game-glitch/37013)
**Author:** [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Replies:** 3\ **Last updated:** [December 19, 2019, 11:51pm UTC](https://community.gemsofwar.com/t/gems-of-war-how-to-report-a-bug-or-game-glitch/37013 "2019-12-19T23:51:16Z")
To report a bug or game glitch in Gems of War please use this forum category. Create a new topic and fill in the template or copy + paste it from below. If you require help with a technical issue (see below for the diff… --- ## [Server drehen durch](https://community.gemsofwar.com/t/server-drehen-durch/90221)
**Author:** [@DarkQueen90](https://community.gemsofwar.com/u/DarkQueen90)\ **Replies:** 1\ **Last updated:** [September 28, 2026, 9:02pm UTC](https://community.gemsofwar.com/t/server-drehen-durch/90221 "2026-09-28T21:02:04Z")
Server spinnen Mal wieder rum,siehe Screenshot Internet geht bei mir also muss irgendwas mit dem Server sein schaue nebenbei YouTube. Also wann können wir endlich das Update erwarten ?Kann das Spiel nicht neu starten da… --- ## [\[known issue\] Getting Forest Guardian to Shiny Level 3 did not complete Shiny Task in Maugrim woods for 3 shiny level 2 troops when there we already 2 shiny level 2 troops](https://community.gemsofwar.com/t/known-issue-getting-forest-guardian-to-shiny-level-3-did-not-complete-shiny-task-in-maugrim-woods-for-3-shiny-level-2-troops-when-there-we-already-2-shiny-level-2-troops/89705)
**Author:** [@MysticWeirdo](https://community.gemsofwar.com/u/MysticWeirdo)\ **Replies:** 5\ **Last updated:** [September 28, 2026, 2:39pm UTC](https://community.gemsofwar.com/t/known-issue-getting-forest-guardian-to-shiny-level-3-did-not-complete-shiny-task-in-maugrim-woods-for-3-shiny-level-2-troops-when-there-we-already-2-shiny-level-2-troops/89705 "2026-09-28T14:39:41Z")
Platform, device version and operating system: Xbox Series Screenshot or image: https://youtu.be/-LqQ1yO1dPs What you were expecting to happen, and what actually happened: I purchased all of the guild wars rewards to… --- ## [\[reported\] Upgradeable icon on enemy troop in PVP](https://community.gemsofwar.com/t/reported-upgradeable-icon-on-enemy-troop-in-pvp/90209)
**Author:** [@CaptainBuckles](https://community.gemsofwar.com/u/CaptainBuckles)\ **Replies:** 5\ **Last updated:** [September 28, 2026, 5:00am UTC](https://community.gemsofwar.com/t/reported-upgradeable-icon-on-enemy-troop-in-pvp/90209 "2026-09-28T05:00:02Z")
:stop\_sign: ENSURE YOUR INVITE CODE IS IN YOUR PROFILE & IS CORRECT Also, read the Known Issues article first to make sure this isn’t a known issue :stop\_sign: Platform: Android, Samsung Galaxy S24 Video or screensho… --- ## [\[investigating\] Gnome-a-Palooza not spawning gnomes consistently](https://community.gemsofwar.com/t/investigating-gnome-a-palooza-not-spawning-gnomes-consistently/90131)
**Author:** [@Michatay](https://community.gemsofwar.com/u/Michatay)\ **Replies:** 4\ **Last updated:** [September 27, 2026, 1:49am UTC](https://community.gemsofwar.com/t/investigating-gnome-a-palooza-not-spawning-gnomes-consistently/90131 "2026-09-27T01:49:46Z")
Platform, device version and operating system: Playstation 5 GoW ver 9.3.0r83640 Screenshot or image: N/A What you were expecting to happen, and what actually happened: Triggered Gnome-a-Palooza, a few minutes in norm… --- ## [Immortal Pets in Pet Rescue Event](https://community.gemsofwar.com/t/immortal-pets-in-pet-rescue-event/90210)
**Author:** [@Hayabusa](https://community.gemsofwar.com/u/Hayabusa)\ **Replies:** 0\ **Last updated:** [September 26, 2026, 12:00am UTC](https://community.gemsofwar.com/t/immortal-pets-in-pet-rescue-event/90210 "2026-09-26T00:00:14Z")
:stop\_sign: ENSURE YOUR INVITE CODE IS IN YOUR PROFILE & IS CORRECT Also, read the Known Issues article first to make sure this isn’t a known issue :stop\_sign: Platform: :backhand\_index\_pointing\_right: Xbox Series S a… --- ## [\[reported\] Vulcanus spell can be interupted](https://community.gemsofwar.com/t/reported-vulcanus-spell-can-be-interupted/90201)
**Author:** [@TheIdleOne](https://community.gemsofwar.com/u/TheIdleOne)\ **Replies:** 3\ **Last updated:** [September 22, 2026, 6:02pm UTC](https://community.gemsofwar.com/t/reported-vulcanus-spell-can-be-interupted/90201 "2026-09-22T18:02:58Z")
What you were expecting to happen, and what actually happened: I was expecting the spell to work as the description states as separate checks. Destroy 5x5, then deal heavy splash damage to a random enemy. Instead, if t… --- ## [\[not a bug\] Troll spell almost identical](https://community.gemsofwar.com/t/not-a-bug-troll-spell-almost-identical/90202)
**Author:** [@Sighton](https://community.gemsofwar.com/u/Sighton)\ **Replies:** 20\ **Last updated:** [September 22, 2026, 4:44am UTC](https://community.gemsofwar.com/t/not-a-bug-troll-spell-almost-identical/90202 "2026-09-22T04:44:53Z")
Exactly same spell Same kingdom. Don’t start this please. For the love of god. This has to be a bug . It doesn’t matter if the mana colour is different, this is just lazy. Also both elemental / Giant. Change asap… --- ## [\[reported\] "New Title" Rewards from Events](https://community.gemsofwar.com/t/reported-new-title-rewards-from-events/90196)
**Author:** [@CaptainBuckles](https://community.gemsofwar.com/u/CaptainBuckles)\ **Replies:** 5\ **Last updated:** [September 21, 2026, 11:06pm UTC](https://community.gemsofwar.com/t/reported-new-title-rewards-from-events/90196 "2026-09-21T23:06:38Z")
This is an issue that’s been bothering me for some time. Several events (such as the current Faction Assault event) have a “new title” available as a reward. However, as you can see by the screenshots below, this reward … --- ## [\[reported\] Kingdom leveling screen is broken on 4:3 aspect (iPad)](https://community.gemsofwar.com/t/reported-kingdom-leveling-screen-is-broken-on-4-3-aspect-ipad/90182)
**Author:** [@LummoxJR](https://community.gemsofwar.com/u/LummoxJR)\ **Replies:** 1\ **Last updated:** [September 17, 2026, 1:27am UTC](https://community.gemsofwar.com/t/reported-kingdom-leveling-screen-is-broken-on-4-3-aspect-ipad/90182 "2026-09-17T01:27:56Z")
Platform: iPadOS What you were expecting to happen, and what actually happened: When viewing the kingdom upgrades menu, information about the upgrades available at the next level is mostly cut off. Steps to make it h… --- ## [Wrong number of battles report in Guild War Rooster page](https://community.gemsofwar.com/t/wrong-number-of-battles-report-in-guild-war-rooster-page/90175)
**Author:** [@Risa](https://community.gemsofwar.com/u/Risa)\ **Replies:** 7\ **Last updated:** [September 16, 2026, 8:43pm UTC](https://community.gemsofwar.com/t/wrong-number-of-battles-report-in-guild-war-rooster-page/90175 "2026-09-16T20:43:25Z")
Platform: Any. Video or screenshots: What you were expecting to happen, and what actually happened: When retreat from a battle in guild war, or program close / crash during such battle, the game treat it as a loss… --- ## [\[fixed\] No Guild Wars scheduled](https://community.gemsofwar.com/t/fixed-no-guild-wars-scheduled/90177)
**Author:** [@Supa-N00b](https://community.gemsofwar.com/u/Supa-N00b)\ **Replies:** 12\ **Last updated:** [September 15, 2026, 7:19am UTC](https://community.gemsofwar.com/t/fixed-no-guild-wars-scheduled/90177 "2026-09-15T07:19:44Z")
How do those who won the last day claim their rewards if you cant access the tab. How do we plan for the next disaster of an event? Or this indicative of the fact that things are going to change before the next war? --- ## [\[reported\] Dud Pet Gnome drops no food, doesn't trigger rescue](https://community.gemsofwar.com/t/reported-dud-pet-gnome-drops-no-food-doesnt-trigger-rescue/89548)
**Author:** [@AMT](https://community.gemsofwar.com/u/AMT)\ **Replies:** 24\ **Last updated:** [September 4, 2026, 12:45pm UTC](https://community.gemsofwar.com/t/reported-dud-pet-gnome-drops-no-food-doesnt-trigger-rescue/89548 "2026-09-04T12:45:02Z")
Platform, device version and operating system: Android Screenshot or image: What you were expecting to happen, and what actually happened: Pet Gnome should drop pet food and trigger pet rescue. It did ne… --- ## [\[fixed in 9.4\] Treasure Hoard - Bonus calculation mistakes?](https://community.gemsofwar.com/t/fixed-in-9-4-treasure-hoard-bonus-calculation-mistakes/89707)
**Author:** [@RobertW](https://community.gemsofwar.com/u/RobertW)\ **Replies:** 26\ **Last updated:** [September 2, 2026, 10:50am UTC](https://community.gemsofwar.com/t/fixed-in-9-4-treasure-hoard-bonus-calculation-mistakes/89707 "2026-09-02T10:50:45Z")
My skill values dropped, and now I’m seeing this weird stuff in the Hoard… --- ## [\[fix released\] CLIFFY Errors](https://community.gemsofwar.com/t/fix-released-cliffy-errors/90136)
**Author:** [@gooddady](https://community.gemsofwar.com/u/gooddady)\ **Replies:** 15\ **Last updated:** [September 2, 2026, 5:08am UTC](https://community.gemsofwar.com/t/fix-released-cliffy-errors/90136 "2026-09-02T05:08:47Z")
CLYFfY --- ## [\[Reported\] Underspire Glitch: Trapped in Void](https://community.gemsofwar.com/t/reported-underspire-glitch-trapped-in-void/81730)
**Author:** [@VarietyGamer100](https://community.gemsofwar.com/u/VarietyGamer100)\ **Replies:** 8\ **Last updated:** [September 1, 2026, 10:40pm UTC](https://community.gemsofwar.com/t/reported-underspire-glitch-trapped-in-void/81730 "2026-09-01T22:40:07Z")
Platform, device version and operating system: Xbox Series S Screenshot or image: What you were expecting to happen, and what actually happened: I was expecting the circle marker to reset to the first room for the n… --- ## [\[Not a Bug\] No Paragon Reward](https://community.gemsofwar.com/t/not-a-bug-no-paragon-reward/90141)
**Author:** [@Etiger](https://community.gemsofwar.com/u/Etiger)\ **Replies:** 1\ **Last updated:** [August 31, 2026, 1:09pm UTC](https://community.gemsofwar.com/t/not-a-bug-no-paragon-reward/90141 "2026-08-31T13:09:51Z")
Platform, device version and operating system: XBOX Screenshot or image: What you were expecting to happen, and what actually happened: Hello- i did not receive my reward for getting paragon on the last GW event. I re… --- ## [\[reported\] Explore Medal bug](https://community.gemsofwar.com/t/reported-explore-medal-bug/90138)
**Author:** [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Replies:** 0\ **Last updated:** [August 31, 2026, 12:19am UTC](https://community.gemsofwar.com/t/reported-explore-medal-bug/90138 "2026-08-31T00:19:41Z")
I am aware there is a bug causing players to get multiple token/badges/medals in Explore, when they are not intended to be rewards. Multiple chests appear on the map instead of the battle nodes. The team is looking int… --- ## [\[reported\] Treasures icons are too small](https://community.gemsofwar.com/t/reported-treasures-icons-are-too-small/90130)
**Author:** [@Smiling\_Spectre1](https://community.gemsofwar.com/u/Smiling_Spectre1)\ **Replies:** 0\ **Last updated:** [August 28, 2026, 9:06pm UTC](https://community.gemsofwar.com/t/reported-treasures-icons-are-too-small/90130 "2026-08-28T21:06:27Z")
Platform, device version and operating system: Windows 11 Screenshot or image: What you were expecting to happen, and what actually happened: All treasure icons (lamp, elephant, chalice, etc) are disproportiona… --- ## [\[submit a ticket\]\[known issue\] Random Unity crashes](https://community.gemsofwar.com/t/submit-a-ticket-known-issue-random-unity-crashes/90099)
**Author:** [@Alex6969](https://community.gemsofwar.com/u/Alex6969)\ **Replies:** 1\ **Last updated:** [August 27, 2026, 10:13pm UTC](https://community.gemsofwar.com/t/submit-a-ticket-known-issue-random-unity-crashes/90099 "2026-08-27T22:13:49Z")
Hello, I am experiencing random Unity crashes in the Steam version of Gems of War on Windows 11. System: HP Pavilion Laptop 16-ag0xxx AMD Ryzen 5 8540U AMD Radeon 740M 16 GB RAM Windows 11 Home 24H2 (Build 26200) Ste… --- ## [\[fixed in 9.4\] Death Ward activated on killing own troops](https://community.gemsofwar.com/t/fixed-in-9-4-death-ward-activated-on-killing-own-troops/90117)
**Author:** [@Hunk](https://community.gemsofwar.com/u/Hunk)\ **Replies:** 9\ **Last updated:** [August 26, 2026, 6:51pm UTC](https://community.gemsofwar.com/t/fixed-in-9-4-death-ward-activated-on-killing-own-troops/90117 "2026-08-26T18:51:27Z")
Platform, device version and operating system: Mobile (ios 26)/Steam Windows 11 Screenshot or image: See Second 00:04 of the video What you were expecting to happen, and what actually happened: Casted Pri… --- ## [\[known issue - pending fixed in 9.4\] Saved formations in PvP](https://community.gemsofwar.com/t/known-issue-pending-fixed-in-9-4-saved-formations-in-pvp/90121)
**Author:** [@Smiling\_Spectre1](https://community.gemsofwar.com/u/Smiling_Spectre1)\ **Replies:** 0\ **Last updated:** [August 26, 2026, 5:23am UTC](https://community.gemsofwar.com/t/known-issue-pending-fixed-in-9-4-saved-formations-in-pvp/90121 "2026-08-26T05:23:54Z")
Platform, device version and operating system: Windows 11 Screenshot or image: Not applicable What you were expecting to happen, and what actually happened: In one of previous updates there was information that troo… --- ## [\[fixed\] Fallen Satyr Death Sign Trait Not Working](https://community.gemsofwar.com/t/fixed-fallen-satyr-death-sign-trait-not-working/90120)
**Author:** [@Voq](https://community.gemsofwar.com/u/Voq)\ **Replies:** 1\ **Last updated:** [August 26, 2026, 12:19am UTC](https://community.gemsofwar.com/t/fixed-fallen-satyr-death-sign-trait-not-working/90120 "2026-08-26T00:19:05Z")
Platform, device version and operating system: PC (W10) and Android (OneUI 8.5) , tested both Screenshot or image: None applicable but here’s the original release pic for reference of the 3rd trait: What you were ex… --- ## [\[reported\] Kingdom task collect weapon](https://community.gemsofwar.com/t/reported-kingdom-task-collect-weapon/89748)
**Author:** [@kf6dbs](https://community.gemsofwar.com/u/kf6dbs)\ **Replies:** 2\ **Last updated:** [August 24, 2026, 11:08pm UTC](https://community.gemsofwar.com/t/reported-kingdom-task-collect-weapon/89748 "2026-08-24T23:08:35Z")
A new player (not me) had increased their Earth Gem Mastery to 3 and unlocked the Giant’s Mace (Rare weapon from Broken Spire) The Prestige Task “Collect a weapon from Broken Spire” was observed as not complete. This is… --- ## [\[investigating\] Battle frozen when killing an enemy and spawning a new one](https://community.gemsofwar.com/t/investigating-battle-frozen-when-killing-an-enemy-and-spawning-a-new-one/90111)
**Author:** [@KFCrispy](https://community.gemsofwar.com/u/KFCrispy)\ **Replies:** 3\ **Last updated:** [August 24, 2026, 10:22pm UTC](https://community.gemsofwar.com/t/investigating-battle-frozen-when-killing-an-enemy-and-spawning-a-new-one/90111 "2026-08-24T22:22:13Z")
Platform, device version and operating system: Steam/PC and Android Screenshot or image: Forum is not letting me post my screenshot What you were expecting to happen, and what actually happened: This happened only twi… --- ## [Achievements not triggering/progressing or in need of updated text](https://community.gemsofwar.com/t/achievements-not-triggering-progressing-or-in-need-of-updated-text/90050)
**Author:** [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Replies:** 11\ **Last updated:** [August 24, 2026, 9:36am UTC](https://community.gemsofwar.com/t/achievements-not-triggering-progressing-or-in-need-of-updated-text/90050 "2026-08-24T09:36:58Z")
Firstly, achievements that just need their text updated are pending the platforms approving those changes. As for the growing list of achievements that are broken, as the forum and my own reports are listed everywhere I… --- ## [\[fixed in 9.4\] Empowered Astral Spire bonus not applying to troops with existing bonuses](https://community.gemsofwar.com/t/fixed-in-9-4-empowered-astral-spire-bonus-not-applying-to-troops-with-existing-bonuses/89555)
**Author:** [@BaladNaranNeutralDog](https://community.gemsofwar.com/u/BaladNaranNeutralDog)\ **Replies:** 7\ **Last updated:** [August 24, 2026, 8:16am UTC](https://community.gemsofwar.com/t/fixed-in-9-4-empowered-astral-spire-bonus-not-applying-to-troops-with-existing-bonuses/89555 "2026-08-24T08:16:11Z")
Platform, device version and operating system: PC WIN 11 Screenshot or image: What you were expecting to happen, and what actually happened: Perk ‘Empowered portal’ promises 15% skill bonus, but it gives only 3% Exam… --- ## [\[reported\] Faction Quests soft lock after every battle won and every cutscene](https://community.gemsofwar.com/t/reported-faction-quests-soft-lock-after-every-battle-won-and-every-cutscene/89979)
**Author:** [@kf6dbs](https://community.gemsofwar.com/u/kf6dbs)\ **Replies:** 5\ **Last updated:** [August 20, 2026, 6:41am UTC](https://community.gemsofwar.com/t/reported-faction-quests-soft-lock-after-every-battle-won-and-every-cutscene/89979 "2026-08-20T06:41:56Z")
Platform, device version and operating system: Playstation Screenshot or image: What you were expecting to happen, and what actually happened: Step 1 - Finish a battle in a Faction Quest Step 2 - After the battle,… --- ## [\[known issue\] Faction Quests are Finicky](https://community.gemsofwar.com/t/known-issue-faction-quests-are-finicky/90091)
**Author:** [@Bizkit](https://community.gemsofwar.com/u/Bizkit)\ **Replies:** 3\ **Last updated:** [August 20, 2026, 1:01am UTC](https://community.gemsofwar.com/t/known-issue-faction-quests-are-finicky/90091 "2026-08-20T01:01:15Z")
After every faction quest fight in Tinker Town, I had to go back out and come back in to continue. Here’s a screen recording to show you what I mean: EDIT: I just started another faction (The Black Heart) and the … --- ## [\[investigating\] Game Crashes When Last Enemy Defeated](https://community.gemsofwar.com/t/investigating-game-crashes-when-last-enemy-defeated/89772)
**Author:** [@Theoden](https://community.gemsofwar.com/u/Theoden)\ **Replies:** 8\ **Last updated:** [August 19, 2026, 8:25am UTC](https://community.gemsofwar.com/t/investigating-game-crashes-when-last-enemy-defeated/89772 "2026-08-19T08:25:17Z")
Platform, device version and operating system: Xbox Series X What you were expecting to happen, and what actually happened: Instead of proceeding to the victory indicator and rewards after defeating the last enemy in … [Next page](https://community.gemsofwar.com/c/gems-of-war-report-a-bug/31.md?page=1)