Hey Guys,
We went to send out the compensation mail to the console players, however this is the first time we’ve sent out compensation on the new servers for console… and it seems to have caused the issue you are seeing.
We’re working to revert this, and will try to send the compensation out again tomorrow. After the team has had a chance to investigate what caused this problem.
You should not have lost any existing mail, and it won’t affect any incoming mail (like Guild Rewards).