Fair enough you guys are ambitious, love your job etc.
But people are complaining about game breaking changes, ninja sneaking in algorithm implementations that completely change the known gameplay - including the fresh patched in content
- without adequately testing it
- in the middle of the GW week
- on live Servers
- to your players disadvantage
And u as Developers should understand and respect that.
(i'm not talking about threats or unconstructive criticism)
You are using ingame popups for weekly events, news and advertising the DLCs / Offers (like the path to Glory package etc).
Where is the big issue to use those mechanics to give every player punctual short info + link to the latest (up to date!) patchnotes ?
Would solve a lot, if you start to communicate adequately there would be no need to answer 126387542 Questions, Complaints and Topics that keep you from work.
Keep your Community informed about the current status and people will be happy and maybe less toxic if something went wrong.
Btw did you ever think about something like a ptr (public test realm) ?
Afaik it is neither the established nore the adequat way to throw in insufficient tested content
(patches/hotfixes/balancing whatever) in the middle of any ongoing operation (in this case the guild wars).
If you are "...trying to juggle a lot of difficult tasks at once..." this could be a solution.
With more time available and more people testing your work in progress content / changes you have the possibility to prevent a lot of issues, bugs, unwanted functions etc. It lowers the possibility you might have missed something as well.
You can get feedback before your players get backstabbed on live servers and go crazy about the failed "improvements".
Those kind of bit by bit solutions no one knows about and no one is really happy about would be prevented as well.