I can't start the game since the update. I've submitted a ticket to 505 Games' support, and received the following response. Please see the details below.
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After downloading today's update the game won't start. On the loading screen (with the artwork of a kingdom in the background) the "Loading..." progress bar gets to the letter "n", where it stalls and I get a message saying "Your connection to the server has timed out. Please try again later." When I press "Retry", the result is the same.
- restarting my Xbox,
- restaring my router,
- deleting the saved game data from my Xbox,
- uninstalling and reinstalling the whole game,
but nothing has helped.
I have to remark though that
- I can log in to Xbox Live through my Xbox,
- I can play with World of Tanks,
- I can see my friend playing with Gems of War.
According to my Xbox's Network Settings, everything is fine and I have an open NAT. It is extremely annoying I can't play with Gems of War. If needed for any kind of debug/tracing, I can tell you my IP address. (My outer IP my router gets from my ISP, of course.)
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--- 505 GAMES REPLY BEGIN ---
Thanks for your message, and sorry to hear that you can't get Gems of War to start! I looked at your account with our tools and couldn't find anything, but if you are on the GoW forums, GoldPhoenix0 might be able to help you. It looks like he's been able to resolve some similar issue for another users, so it might be worth a shot reaching out to him via PM. Hopefully this helps, and thanks again for reaching out to us for assistance!
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Please help if you have any ideas, because this game is far not free for me, I've spent pretty much amount of money on it, and I find it unacceptable that I have to finish playing because it's not willing to connect to the server.